Your Sage People HRIS is a powerful platform, but are you maximising its potential?
Our Managed Services are designed to help you get the most from your investment. Whether you require support with day-to-day administration or assistance with more complex configurations, we act as an extension of your team, ensuring Sage People continues to meet the evolving needs of your organisation and your workforce.
This service allows you to focus on your core objectives while we manage and enhance your HRIS behind the scenes.
With access to a dedicated team of technical HRIS consultants, you'll benefit from deep platform knowledge and tailored guidance aligned to your specific business needs. We will work with you to ensure you’re fully leveraging the capabilities of Sage People.
Our flexible support model enables you to define the level of assistance you require. Since we understand the unique pressures mid-sized and high-growth businesses face, our service range is designed to be as agile and scalable as you are.
From reducing costs and boosting performance to enabling long-term innovation, our Managed Services provide the technical continuity and strategic advantage your organisation needs to thrive.
Benefits at a Glance
- Optimised system performance
- Expert administration and technical support
- Scalable enhancements as your business grows
- Coaching and guidance to empower confident system use
- Stronger data security and compliance
- Improved ROI and cost control
- Reduced risk and greater system stability
- Improved business continuity and employee experience
- Increased efficiency and productivity
- On-demand access to additional expertise
- Ongoing alignment with Sage People best practices
Why Choose Our Managed Services?
Less Admin, More Impact
Free up your internal HR and People teams to focus on strategic initiatives while we manage the technical administration, issue resolution, and ongoing optimisation of your system.
Adapt and Scale with Confidence
As your organisation evolves, so should your HRIS. We support you through change, whether that’s adding new features, reconfiguring modules, or enabling functionality you haven’t yet explored.
Access Specialist Expertise
Engaging our Managed Services removes the administrative burden from your team, enabling them to concentrate on higher-value tasks. At the same time, we ensure that Sage People executes transactional and technical functions with accuracy and efficiency.
Economy of Scale
As your business grows, you may want to implement new modules or previously unused features. We’ll work with you to scale your system up or down as needed, maintaining performance without unnecessary cost.
One-Stop Solution
Whether you’re troubleshooting an error, exploring new functionality, or tackling complex system configurations, we’re your single, reliable point of contact for all things Sage People.
Trusted Advisors
Our certified consultants combine extensive experience in HRIS implementation with real-world HR knowledge. We work proactively to improve your system, unlock new opportunities, and support your business with informed, expert advice.
Cost-Effective and Flexible
Our Managed Services provide the expert resources you need, on your terms. Whether you need additional knowledge to support your internal HRIS or for us to take on that role, you have the flexibility to select a support package that fits your budget and scale it as your circumstances evolve.
Managed Service Offerings
Retained Monthly Services
For organisations looking to ensure continuity, maintain system momentum, and get the most from their Sage People HRIS, our Retained Managed Service offers dedicated, consistent support tailored to your needs. Delivered through a 12-month agreement with a minimum of 8 hours per month, this service is ideal for businesses that need ongoing expertise without the overhead of expanding internal resources.
You’ll have a named point of contact within our Managed Services team who will manage your queries with efficiency and care. Through regular reviews and collaborative planning, we make sure your HRIS continues to evolve in step with your organisation.
Support Bundles
Our Support Bundles are designed for organisations that need occasional Sage People support without the commitment of a fixed monthly contract. This service is capped at up to 4 hours of support per month, making it an excellent fit for clients who need help with light-touch tasks. It’s also a popular option for supplementing an existing retained service when additional hours are required temporarily.
With each bundle, you'll receive targeted support from consultants who understand your system and your goals, providing you with peace of mind that your queries are handled quickly, efficiently, and in accordance with best practices.
Temporary Admin Cover
Every business faces capacity gaps, whether due to parental leave, illness, secondments, or team changes. If your Sage People admin is unavailable or your team is juggling priorities, we offer a flexible, reliable way to keep things moving.
Our Temporary Admin Cover provides you with access to experienced HRIS professionals for a defined period, ensuring your system is managed effectively and your data remains accurate. We step in with minimal disruption, supporting your team with the expertise needed to maintain smooth and compliant HR operations until your team is fully back in place.
Additional Services
For Sage People clients with configuration needs beyond day-to-day support, our Additional Services offer structured delivery options:
Short Order Queue (SOQ)
Tailored for Sage People customers with specific, larger-scale configuration requirements, this service provides the dedicated project management and consultancy required to deliver results, with structured delivery and clear milestones.
Additional Service Bundles
Designed for clients who have a smaller configuration requirement but still want the benefits of a project-managed approach. These bundles offer flexible, focused support with a dedicated consultant and clear milestones.
HRIS Tool Kits
Our HRIS Tool Kits are designed to simplify the management of your Sage People system, reducing complexity and manual effort. These pre-configured, tested, and ready-to-deploy solutions enable you to quickly implement essential functionalities, ensuring your system adapts seamlessly to changing requirements.
By leveraging these tools, you can optimise system performance, reduce administrative burden, and empower your HR team to focus on strategic initiatives.
System Review Services
To unlock the full potential of your Sage People HR system, our System Review Services provide the insight and direction you need to optimise performance and plan for the future. Designed to ensure your system continues to deliver value, these services help you identify gaps, streamline processes, and align Sage People with your evolving HR and business goals.
Technical Adoption Overview
Our Technical Adoption Overview provides a thorough review of Sage People’s functionality to assess how effectively the system is being used. It highlights which features are actively supporting your HR processes, which are underused, and where additional functionality could drive further value. The outcome is a tailored roadmap that helps you prioritise improvements and make the most of Sage People’s capabilities.
Health Check
A Health Check helps you maximise the benefits of your Sage People system by reviewing your current configurations, identifying gaps, and recommending enhancements. This improves efficiency, user adoption, and overall productivity—ensuring your HR system continues to deliver against your business objectives.
Help is at hand
For additional information or support in making changes or updates to your Sage People HR System, our Managed Services team will be happy to help. Please reach out to us at tel: +44(0)1908 030360 or email: info@tugelapeople.com. Alternatively, complete the ‘Get in touch’ form, and a member of our team will contact you directly.
Full details of our Managed Services support for Sage People are contained in our brochure
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Your 2025 Sage People Checklist
To learn more about Managed Services - 'What it is and Why it matters' take a look at our guide
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What our clients say:
"I just wanted to reach out to say how helpful Zoe has been this month with our absences project. Zoe made the implementation really easy and stress-free, and I knew the system was in safe hands. Even though I am sure there was probably plenty of fiddly and frustrating parts to the process at some points, I wasn’t aware of them and Zoe kept me well informed and was happy to answer all of my questions as we went along".
"I just wanted to recognise what a fantastic job Susan has done on the Compensation Planning project with MIB. She has gone above and beyond to make sure the project was a success for us and constantly working away in the background to get certain features to work for us. The actual planning tool has made the whole salary review and bonus process so much simpler for us and we have a lot more trust in the information that has come out of it – and this is down to Susan’s hard work. We are in a really great place to develop and roll it out again next year. “
Sue Fenton, Human Resources Operations Manager, Motor Insurers’ Bureau (MIB)
“After the implementation of Sage People, I have relied heavily on the support from Tugela People for further system optimizations and configurations based on our needs. They always respond extremely fast and competently, and I know that the advice I get from Tugela People is spot on. What I appreciate the most is that I do not only receive an answer to my specific question at hand, but more detailed and holistic support surrounding the issue, which entails aspects that I was not aware of.
I can highly recommend working with Tugela People as a customer of Sage People. They are my heroes."
Amalie Lange, Head of People Analytics, Trustpilot
"I’d like to thank you and Tugela for helping Tipico achieve its goals in making Sage People a sustainable and workable platform for our ever-changing organisation. With the many projects we had this year I have to say that I am very proud to be where we are now. Without you guys I honestly do not know where I would be. I look forward in working with you in 2021 and beyond."
Mark Magro, HR Systems Analyst, Tipico
"I would like to highlight that Jamie has been a real asset for the team, even though he had only been with us few weeks as system administrator cover. Jamie monitored our HRIS support mailbox daily for a period of three weeks, and he had demonstrated to be very patient, proactive, very quick to respond and knowledgeable on every single occasion we needed his expertise.
Jamie was very proactive to find the solution and explored different ways of finding the answer.
It’s been an absolute pleasure to work with Jamie and the Tugela team, and I had full confidence that our system was in very capable hands."
Elodie Coulot, International People Officer, WaterAid
"Tugela People’s Managed Services has played an integral role in shaping our on-going integration with our new parent company. Integration processes can prove tedious as the project life cycle entails integrating multiple systems with legacy data. Tugela has an amazingly skilled group of individuals who have assisted me and our back-office business functions in improving our internal business processes and how we report on our staff, more efficiently. Not only do we now understand our resource data better but we have also been able to optimize our current data for our new parent company. The customer service received is always stellar."
Yamkela Kwili, Acceleration