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Retained Monthly Service

When you engage with our Managed Services team, we provide the expertise on how to make your Sage People HR System work for you.

This Managed Service option is based on a standard 12-month contract with a minimum of 8 hours of support per month.

What can you expect from this service?

Your challenges, our solutions

Knowing that every organisation is different, is why at the very beginning, we will work with you to assess your current HRIS challenges and desired goals.

Implementation

You will be provided with a dedicated point of contact within the Managed Services team who will ensure your queries and support requests are handled efficiently and in a timely manner

Regular reviews

We will continually assess the service you receive through regular catch-ups and quarterly performance reviews to ensure that it works for you and meets your expectations and requirements.

Training and empowerment

We empower you and your team to feel comfortable using and maintaining your own system through our approach.

 

What the support looks like

To kick off your Managed Services contract, we will conduct an initial system review to understand your setup and pain points, which helps create a system roadmap and allows us to be proactive over the contract period.

    • Day to day administration
      • Running and scheduling reports
      • Data loads
    • Day to day support, including but not limited to:
      • System configuration
      • Troubleshooting of issues/issue resolution
      • Best practice advice
    • Bigger projects
      • System Integration and Automation
      • Training/coaching of both existing staff and new colleagues
    • Your team will be supported on a day-to-day basis and can contact your Managed Services dedicated resource for additional support when required. This approach will result in a quick resolution of system issues by a consultant that knows your system and requirements.
    • We use our in-house expertise in system implementations, training and project management to resolve queries before reaching out to Sage People, ensuring speedy resolution of cases.
    • We will work with you to utilise the system to meet your objectives and suggest how to apply new releases to achieve your company goals.

 

The benefits you can realise by engaging with our Managed Services team include:

    • Optimum system performance
    • Advanced administration support
    • Enhancements as your business changes and grows
    • Empowering users to manage the system confidently through coaching and guidance
    • Heightened data security
    • Enhanced ROI and control of costs
    • Improved risk management
    • Business continuity – less downtime and an improved employee experience
    • Greater efficiency and productivity
    • Additional resource when required
    • Ensuring your system adheres to the Sage People best-practice

 

Help is at hand

If you would like to learn more about the services offered or discuss your potential requirements, please reach out to us on tel +44(0)1908 030368 or email: info@tugelapeople.com. Alternatively, complete the ‘Get in touch’ form and a member of our team will contact you directly.

 

Full details of our Managed Services support for Sage People are contained in our brochure

Click on the image below to download your copy now:

Managed Services for Sage People brochure. Download now