With growing demand for our implementation, project management and training services, we have expanded our team. We are pleased to be able to confirm the following appointments:
Dawn Whitehead – Professional Services Manager
Dawn joined the team at the end of June as our Professional Services Manager, and is responsible for the implementation team that cover all our solution offerings. These currently include Sage People, Moorepay and e-learning Services (TalentLMS, efront and talentcards).
In her role, Dawn leads the Implementation Consultants, Project Managers, Trainers and Associates; overseeing pre- & post-sales service activities including scoping, implementation, quality assurance, User Acceptance Testing, customisation, integrations, ongoing support (account management), client engagement and training.
Dawn is also responsible for driving service quality, promoting the range of services we offer globally and managing our key supplier relationships.
Her significant industry experience, having work for Sage for over 7 years as a trainer, project manager and as a professional services manager stands her in good stead. Most recently Dawn has worked at Unit 4 for just under two years managing a large team of HR and Finance consultants.
Kevin Hume – Senior HRIS Consultant
Kevin re-joined Tugela People at the beginning of September, as a Senior HRIS Consultant.
Kevin is a familiar face to all that have partnered with us over the years, having previously headed up our Professional Services team. After a few months away from Tugela People, we are very pleased to be able to welcome Kevin back to the team.
Having spent the last 16 years working with HR and Payroll software as a customer, project manager, product manager, and in professional services, Kevin has returned to an implementation consultant role. With 3 years’ experience of Sage People implementations, Kevin is expecting to hit the ground running.
Sabrina Millard – Account Manager
Sabrina joined Tugela People in mid-October as our Professional Services Account Manager, being our first contact with prospective clients and the main point of contact for our current customers.
Sabrina brings with her over fifteen years’ experience specialising in Payroll and HR. Sabrina’s expertise includes: system implementations, budget negotiations, project management and building strong client relationships. In her last role at Sage People, Sabrina was responsible for understanding prospective clients needs and drafting suitable implementations proposals that meet their needs and budgets.
We are delighted to welcome Sabrina to the team.