Support Bundles

Reliable and expert ad hoc support on demand

Are you looking for experienced and reputable technical administration support for your Sage People HRIS without having to commit to an ongoing annual Managed Services contract? Our Managed Service offering now includes support bundles that are based on a set number of hours over a specific time period. You decide how much support you need and how you use it.

Introducing support bundles

This package is perfect for clients who need support as and when it is required. It is also suitable for situations where the support needed does not necessitate the involvement of an associated partner for Short Order Queue (SOQ) work. This includes system queries, administrative tasks, enhancement requests, configuration, issue resolution, report writing, workflow adjustments, data loading, adding/editing WX content, configuration, and coaching/guidance as needed.

Additionally, support bundles can be purchased to supplement an existing retained service contract during periods of peak demand or when additional hours are required outside of the service contract at variable times.

Any Sage People HRIS issues can be resolved quickly by a consultant who knows your needs and system setup.

Bronze/Silver/Gold/Platinum support options

Instead of committing to a monthly fixed fee, clients can purchase pre-paid packages on a smaller scale based on the number of hours of support required. You decide how much support you need and how you use it.

As part of this offer:

  • Clients are given a 12-month period to utilise the agreed hours from the start date of their contract.
  • The support provided in any given month will be limited to 4 hours. However, clients can request additional hours in any given month, subject to approval and availability. Requests for additional time will be reviewed on a case-by-case basis, and we will endeavour to accommodate these. However, we recommend using the allocated time within the agreed time frame to avoid disappointment.
  • We pride ourselves in knowing your system set-up to make resolution time quicker. To enable this, a 4-hour ‘lite-touch’ system familiarisation will be carried out at the beginning of the contract so the Managed Services team can review the set-up and configuration of your Sage People system and discuss your future requirements.

The offer

Support Options

Bronze Silver Gold Platinum
Support hours per year 12 24 36 48
Total price per year POA POA POA POA

SUPPORT BUNDLES

What does the support look like?

  • What to expect

    • Your team will be supported on a day-to-day basis, and you can contact your Managed Services dedicated resource for additional support when required. This approach will result in a quick resolution of system issues by a consultant that knows your system and requirements.
    • We use our in-house expertise in system implementations, training, and project management to resolve queries before reaching out to Sage People, ensuring speedy resolution of cases.
    • We will work with you to utilise the system to meet your objectives and suggest how to apply new releases to achieve your company goals.

  • The benefits

    • Ensure your Sage Payroll system continues to deliver value with the right level of resource and expertise.
    • Access support from certified Sage People consultants with extensive experience in: HRIS systems, System implementations, HR processes and best practice.
    • Gain confidence knowing your system is supported by experts who understand how to make Sage People work for your organisation.
    • Benefit from ongoing system improvements that help your business work smarter.
    • Unlock new opportunities by continually optimising your Sage People platform.

More Sage People services How we can support you with Sage People

Need support with your Sage People Managed Services?

Contact us to learn more about how our HRIS and Payroll solutions and services can transform your organisation and empower your people.

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EXPLORE OUR SERVICES Supporting you beyond HR system selection

  • HR System Selection

    Whether you’re investigating the initial adoption of a cloud-based HR system or considering a replacement for an existing one, we’re here to assist you.

    Visit the HR System Selection page

  • HR Systems Implementation Support

    We combine HR, technical and project management expertise to provide HR Systems implementation support services internationally from our head office in the UK.

    Visit the HR Systems Implementation Support page

  • Elearning

    Having a Learning Management System (LMS) is just the start. An LMS provides a platform for delivering and managing your company’s training programs. However, to ensure that the learning delivery is successful, you need to engage your learners through appealing and appropriate content.

    Visit the Elearning page

  • Managed Services

    Managed Services are well-placed for post-implementation support to ensure that the HRIS or Learning Management System (LMS) you have deployed continues to support your people function and company. At Tugela People, we value our client relationships and believe in providing a flexible full-service to meet your ever-changing needs.

    Visit the Managed Services page

  • Payroll Services

    Whether you’re looking to outsource payroll, improve existing processes, implement new payroll software, or manage payroll across multiple countries, our team can provide the expertise and support you need. We work as an extension of your business, helping you reduce risk, save time and create a payroll function that scales with your organisation.

    Visit the Payroll Services page

  • System Optimisation

    System optimisation is a transformative process that encompasses enhancing existing system capabilities and seamlessly integrating other related systems. By streamlining processes, optimising resource allocation, and enhancing overall efficiency, we empower HR professionals to thrive in the ever-evolving world of workforce management.

    Visit the System Optimisation page

  • HR Software and Systems

    The right HR software (also known as HRIS or HR systems) helps UK SMEs save time, stay compliant, and create a seamless employee experience. From onboarding and absence tracking to performance management and payroll, HR software powers a more effective HR function.

    Visit the HR Software and Systems page

  • Learning Management Systems (LMS)

    Identifying and selecting the right LMS for your organisation can be a challenging task. With our expert systems, industry knowledge, and experience, Tugela People can work in partnership with you to identify a solution that meets your requirements.

    Visit the Learning Management Systems (LMS) page

Make an enquiry

Let’s talk

Your people. Your potential

Our international team of expert consultants has over 50 years of collective experience and multi-system HR knowledge.

Get in touch to find out how we can help your organisation thrive.

01908 030360
info@tugelapeople.com

Milton Keynes Office
Scorpio F.1
Linford Wood Business Park
Rockingham Drive
Milton Keynes
United Kingdom
MK14 6LY