Our Managed Services are designed to help you get the most from your investment. Whether you require support with day-to-day administration or assistance with more complex configurations, we act as an extension of your team, ensuring Sage People continues to meet the evolving needs of your organisation and your workforce.
Expert support to help your HRIS work smarter – so your team can too.
Our managed service allows you to focus on your core objectives while we manage and enhance your HRIS behind the scenes.
With access to a dedicated team of technical HRIS consultants, you’ll benefit from deep platform knowledge and tailored guidance aligned to your specific business needs. We will work with you to ensure you’re fully leveraging the capabilities of Sage People.
Our flexible support model enables you to define the level of assistance you require. Since we understand the unique pressures mid-sized and high-growth businesses face, our service range is designed to be as agile and scalable as you are.
From reducing costs and boosting performance to enabling long-term innovation, our Managed Services provide the technical continuity and strategic advantage your organisation needs to thrive.
Benefits at a glance
Optimised system performance
Expert administration and technical support
Scalable enhancements as your business grows
Coaching and guidance to empower confident system use
Stronger data security and compliance
Improved ROI and cost control
Reduced risk and greater system stability
Improved business continuity and employee experience
Increased efficiency and productivity
On-demand access to additional expertise
Ongoing alignment with Sage People best practices
SAGE PEOPLE PARTNER
Why choose our Managed Services?
Less admin, more impact
Free up your internal HR and People teams to focus on strategic initiatives while we manage the technical administration, issue resolution, and ongoing optimisation of your system.
Adapt and scale with confidence
As your organisation evolves, so should your HRIS. We support you through change, whether that’s adding new features, reconfiguring modules, or enabling functionality you haven’t yet explored.
Access specialist expertise
Engaging our Managed Services removes the administrative burden from your team, enabling them to concentrate on higher-value tasks. At the same time, we ensure that Sage People executes transactional and technical functions with accuracy and efficiency.
Economy of scale
As your business grows, you may want to implement new modules or previously unused features. We’ll work with you to scale your system up or down as needed, maintaining performance without unnecessary cost.
One-stop solution
Whether you’re troubleshooting an error, exploring new functionality, or tackling complex system configurations, we’re your single, reliable point of contact for all things Sage People.
Trusted advisors
Our certified consultants combine extensive experience in HRIS implementation with real-world HR knowledge. We work proactively to improve your system, unlock new opportunities, and support your business with informed, expert advice.
Cost-effective and flexible
Our Managed Services provide the expert resources you need, on your terms. Whether you need additional knowledge to support your internal HRIS or for us to take on that role, you have the flexibility to select a support package that fits your budget and scale it as your circumstances evolve.
Proactive system optimisation
Keep your Sage People system performing at its best with ongoing reviews, health checks, and expert recommendations. We proactively identify opportunities to improve efficiency, enhance user experience, and ensure your system remains up to date, secure, and aligned with your evolving business processes and goals.
Tugela People’s Managed Services has played an integral role in shaping our on-going integration with our new parent company. Integration processes can prove tedious as the project life cycle entails integrating multiple systems with legacy data. Tugela has an amazingly skilled group of individuals who have assisted me and our back-office business functions in improving our internal business processes and how we report on our staff, more efficiently. Not only do we now understand our resource data better but we have also been able to optimize our current data for our new parent company. The customer service received is always stellar.
Yamkela Kwili | Acceleration
I would like to highlight that Jamie has been a real asset for the team, even though he had only been with us few weeks as system administrator cover. Jamie monitored our HRIS support mailbox daily for a period of three weeks, and he had demonstrated to be very patient, proactive, very quick to respond and knowledgeable on every single occasion we needed hisexpertise.
Jamie was very proactive to find the solution and explored different ways of finding the answer.
It’s been an absolute pleasure to work with Jamie and the Tugela team, and I had full confidence that our systemwas in very capable hands.
Elodie Coulot | International People Officer, WaterAid
I’d like to thank you and Tugela for helping Tipico achieve its goals in making Sage People a sustainable and workable platform for our ever-changing organisation. With the many projects we had this year I have to say that I am very proud to be where we are now. Without you guys I honestly do not know where I would be. I look forward in working with you in 2021 and beyond.
Mark Magro | HR Systems Analyst, Tipico
I just wanted to recognise what a fantastic job Susan has done on the Compensation Planning project with MIB. She has gone above and beyond to make sure the project was a success for us and constantly working away in the background to get certain features to work for us. The actual planning tool has made the whole salary review and bonus process so much simpler for us and we have a lot more trust in the information that has come out of it – and this is down to Susan’s hard work. We are in a really great place to develop and roll it out again next year.
Sue Fenton | Human Resources Operations Manager, Motor Insurers’ Bureau (MIB)
More Sage People services How we can support you with Sage People
For additional information or support in making changes or updates to your Sage People HR System, our Managed Services team will be happy to help.
Please reach out to us at tel: +44(0)1908 030360 or email: info@tugelapeople.com. Alternatively, complete the ‘Get in touch’ form, and a member of our team will contact you directly.
Everything you need to know about our Sage People Managed Services
What are Sage People Managed Services?
Sage People Managed Services provide ongoing support, maintenance and optimisation for your Sage People HR system. Rather than relying solely on internal resources, businesses gain access to experienced consultants who can help with system administration, configuration changes, troubleshooting, reporting, user support and continuous improvements.
Do I need a managed service if Sage People is already implemented?
Yes. Once Sage People is live, ongoing management is essential to ensure the system continues to meet your business needs. Managed services help you adapt your HRIS as your organisation grows, implement new features, resolve issues quickly and maximise your return on investment.
Can you support a Sage People system you didn't implement?
Absolutely. Whether Sage People was implemented by Sage, another partner or an internal team, we can review your existing configuration and provide ongoing support, recommendations and improvements.
Can you provide temporary Sage People administration support?
Yes. We can provide experienced Sage People administrators to support your business during periods of absence, increased workload or organisational change, helping maintain business continuity and accurate HR data.
EXPLORE OUR SERVICES Supporting you beyond HR system selection
HR System Selection
Whether you’re investigating the initial adoption of a cloud-based HR system or considering a replacement for an existing one, we’re here to assist you.
We combine HR, technical and project management expertise to provide HR Systems implementation support services internationally from our head office in the UK.
Having a Learning Management System (LMS) is just the start. An LMS provides a platform for delivering and managing your company’s training programs. However, to ensure that the learning delivery is successful, you need to engage your learners through appealing and appropriate content.
Managed Services are well-placed for post-implementation support to ensure that the HRIS or Learning Management System (LMS) you have deployed continues to support your people function and company. At Tugela People, we value our client relationships and believe in providing a flexible full-service to meet your ever-changing needs.
Whether you’re looking to outsource payroll, improve existing processes, implement new payroll software, or manage payroll across multiple countries, our team can provide the expertise and support you need. We work as an extension of your business, helping you reduce risk, save time and create a payroll function that scales with your organisation.
System optimisation is a transformative process that encompasses enhancing existing system capabilities and seamlessly integrating other related systems. By streamlining processes, optimising resource allocation, and enhancing overall efficiency, we empower HR professionals to thrive in the ever-evolving world of workforce management.
The right HR software (also known as HRIS or HR systems) helps UK SMEs save time, stay compliant, and create a seamless employee experience. From onboarding and absence tracking to performance management and payroll, HR software powers a more effective HR function.
Identifying and selecting the right LMS for your organisation can be a challenging task. With our expert systems, industry knowledge, and experience, Tugela People can work in partnership with you to identify a solution that meets your requirements.
