At Tugela People, we recognise that HRIS enhancements come in various forms. Whether you’re tackling a larger configuration project that needs careful management or a smaller update that still calls for expert guidance, we’ve got you covered.
Designed for bigger, more complex configuration projects with full project oversight.
Perfect for smaller, well-defined changes delivered with clear structure and expert support.
Each service is delivered with the same commitment to clarity, control, and results, supported by our experienced team who understand your business and work closely with you. This way, you can confidently evolve your Sage People system to suit your unique requirements and goals.
SHORT ORDER QUEUE (SOQ) SERVICES
Some changes are too complex or significant to be supported by standard methods. They require structure, planning, and expert delivery. If you’re looking to implement a substantial piece of configuration that requires project-like management, our Short Order Queue (SOQ) service is designed for you.
Short Order Queue (SOQ) is a project-based service for Sage People customers with larger configuration or enhancement requirements that go beyond standard support.
Whether you’re introducing a new process, implementing new functionality or making wider system changes, you’ll be assigned a dedicated HRIS Consultant to manage the project from start to finish.
If Sage approval is required, we’ll handle the process for you, making delivery as smooth and straightforward as possible.
This service is ideal if you:
Our Managed Services team has a proven track record of delivering impactful SOQ projects for both new and existing clients. These include technically demanding and business-critical enhancements such as:
These are the types of strategic initiatives that require dedicated project delivery, and that’s where SOQ adds real value.
Every Statement of Work (SOW) project follows a structured approach, giving you clarity and confidence from planning through to deployment. Working alongside your team, we ensure your requirements are understood, designed and delivered using Sage People’s proven implementation methodology.
Throughout the project, you’ll benefit from:
Support doesn’t stop at go-live. Our Managed Services team is available to provide ongoing assistance, helping you maximise the value of your Sage People investment.
ADDITIONAL SERVICE BUNDLES
Not every project requires a large-scale implementation, but that doesn’t mean it should lack structure or support. Our Additional Service Bundles are designed for clients who have a smaller configuration requirement but still want the benefits of a project-managed approach. Whether it’s a single piece of work or a few closely connected tasks, this service offers the perfect blend of flexibility and control.
We start by assigning you a dedicated Consultant, supported by Project Management oversight to keep everything on track. After defining the scope, we allocate a set bundle of hours to complete the agreed work. These hours are used strategically throughout the project, with regular calls to review progress, clarify requirements, and ensure alignment. Once the work is complete, the project is formally signed off and closed.
If any hours remain within the bundle, they can be used for additional pieces of work, offering extra value and flexibility within the same engagement.
This bundle is ideal if you:
Our clients have used Additional Service Bundles to deliver a wide range of impactful enhancements, such as:
At Tugela People, we make system improvements feel easy.
With over a decade of experience in Sage People, we understand what works. Whether you’re introducing a brand-new feature or making a significant change to how your system supports the business, we bring the insight, clarity, and confidence you need to get it done.
Our clients value the way we demystify complexity, offer practical advice, and deliver exactly what’s needed—no more, no less. When your project is complete, you walk away with solutions built to last and the tools to support them.
Additionally, ongoing support is always available through our Managed Services team, ensuring your system continues to perform smoothly long after going live.
Sage People Managed Services 
Sage People Managed Service - Retained Monthly Service 
Sage People Managed Service - Support Bundles 
Sage People Managed Service - Temporary Admin Cover 
Sage People Managed Service - HRIS Tool Kits Sage People Managed Service - System Review Services 
Sage People Overview 
Sage People Implementation Support 
Sage People Project Management 
Sage People Integration 
Sage People Training 
Sage People Payroll for the UK Ready to transform your HR management? Contact us to learn more about how our HRIS and Payroll solutions and services can transform your organisation and empower your people.
Whether you’re investigating the initial adoption of a cloud-based HR system or considering a replacement for an existing one, we’re here to assist you.
Visit the HR System Selection pageWe combine HR, technical and project management expertise to provide HR Systems implementation support services internationally from our head office in the UK.
Visit the HR Systems Implementation Support pageHaving a Learning Management System (LMS) is just the start. An LMS provides a platform for delivering and managing your company’s training programs. However, to ensure that the learning delivery is successful, you need to engage your learners through appealing and appropriate content.
Visit the Elearning pageManaged Services are well-placed for post-implementation support to ensure that the HRIS or Learning Management System (LMS) you have deployed continues to support your people function and company. At Tugela People, we value our client relationships and believe in providing a flexible full-service to meet your ever-changing needs.
Visit the Managed Services pageWhether you’re looking to outsource payroll, improve existing processes, implement new payroll software, or manage payroll across multiple countries, our team can provide the expertise and support you need. We work as an extension of your business, helping you reduce risk, save time and create a payroll function that scales with your organisation.
Visit the Payroll Services pageSystem optimisation is a transformative process that encompasses enhancing existing system capabilities and seamlessly integrating other related systems. By streamlining processes, optimising resource allocation, and enhancing overall efficiency, we empower HR professionals to thrive in the ever-evolving world of workforce management.
Visit the System Optimisation pageThe right HR software (also known as HRIS or HR systems) helps UK SMEs save time, stay compliant, and create a seamless employee experience. From onboarding and absence tracking to performance management and payroll, HR software powers a more effective HR function.
Visit the HR Software and Systems pageIdentifying and selecting the right LMS for your organisation can be a challenging task. With our expert systems, industry knowledge, and experience, Tugela People can work in partnership with you to identify a solution that meets your requirements.
Visit the Learning Management Systems (LMS) pageLet’s talk
Our international team of expert consultants has over 50 years of collective experience and multi-system HR knowledge.
Get in touch to find out how we can help your organisation thrive.
01908 030360
info@tugelapeople.com
C/O Impact HR, Goldline Building Lamport Close, Kettering Venture Park, Kettering, England, NN15 6XY
Milton Keynes Office: 314 Midsummer Court, Midsummer Boulevard, Milton Keynes, MK9 2UB
Fill in the form below and we’ll get back to you asap