e-Learning Services

The importance of an e-Learning program

When setting up an e-Learning program, which is delivered via your Learning Management System (LMS) platform, it is critical that you address the needs of the learner in an engaging way, developed with a strong understanding of how people learn and engage.

Benjamin Franklin is quoted as saying: “Tell me and I forget. Teach me and I remember. Involve me and I learn.”

Tugela People provide a complete solution for your learning needs

Having a Learning Management System (LMS) is just the start. An LMS provides you with a platform from which to deliver and manage your companies training programs. However, to ensure that the learning delivery is successful, you need to engage your learners through appealing and appropriate content.

Tugela People provide a complete and extensive e-Learning service to assist you in producing bespoke learning material that delivers on your desired outcomes and helps you to achieve your company goals.

 

What is e-Learning?

The term e-Learning was coined by US learning guru Elliott Masie in November 1999, when he delivered his speech at the TechLearn Conference: “e-Learning is the use of network technology to design, deliver, select, administer, and extend learning.” e-Learning is short for electronic learning and encompasses any type of learning, training, or education on a digital platform, and comes in many different forms.

This includes:

  • Online training
  • Blended Learning: Blended learning combines traditional classroom-based learning methods with online learning methods to create a more dynamic learning experience.
  • Remote Learning

 

Types of e-Learning Programmes

In addition to using e-Learning to train your employees, it can also be extended to your network, outside of your immediate organisation, be it with customers, partners, resellers, vendors, franchisees, suppliers, or a complex combination. Additionally, an e-Learning programme can be used to grow your business, by selling courses online or offering e-Learning content subscriptions.

Employee training

This is the most common use of an e-Learning program. Organisations use an e-Learning programme to train employees for a host of reasons including onboarding, upskilling, and improving employee performance. Not only does it formalise training delivery but makes it more efficient, streamlined, and effective by encouraging professional development through the promotion of knowledge enrichment and an e-Learning culture.

Compliance Training

Compliance training is mandatory for almost any business, as it informs your employees on the laws or regulations applicable to their role and industry. Running a compliance training program via e-Learning provides the platform for both tracking achievements and the ability to maintain up-to-date training content as legislation changes. This is especially advantageous if you need to implement immediate changes to your policies.

Customer Training

Customer training programs help your customers to better use and understand your products and/or services. In addition to raising the customer experience, it benefits the organisation with enhanced customer onboarding, increased engagement with your product or services, and improved customer retention.

Partner Training

This provides your partners and resellers with the tools required to be successful members of your network. Training provided can include areas such as product information training, sales training, support training and marketing guidance. By having an established e-Learning programme for your partners, your organisation can benefit from enhanced engagement, reduced support costs and scaled growth, along with the ability to protect your brand. A key benefit of using e-Learning for partner training is that it can be used to run partner certification programmes.

Supplier training

Training your suppliers, will improve their client retention and serve to enhance their product and/or service experience. It also presents the company with another potential revenue stream, selling learning material and services online.

eCommerce

The ability to sell online courses via eCommerce allows companies to monetise their e-Learning material, by extending your LMS outside of the organisation to other stakeholders, to whom training content may be relevant and valuable. Often companies can get more from their existing content by marketing it to a wider audience and charging course fees.

 

Key Considerations before developing an e-Learning programme

Learning Must Be Participatory

True learning involves active participation rather than just passive compliance. To be effective, the e-Learning programme should provide the learner with opportunities for self-direction and choice, encouraging interaction and participation at an enhanced level. Learners should be able to undertake training at their own pace, and the content presented should not be overwhelming, to encourage engagement. Initially content should be easy to absorb, so learners accumulate quick wins and grow skills and confidence to take on more challenging training courses.

Learning Cannot Be Forced

To be effective, the motivation to learn and grow skills should come from the learner and not the organisation managing the programme. True engagement cannot be mandated, but rather comes from within the responsible learner’s desire for educational opportunities that allow for growth and advancement.

Learning is a Collaborative Process

A collaborative learning process facilitates cooperation through continual feedback and mentorship. It enables trainers and managers to build relationships with learners through a system of constructive feedback and collaborative experiences that resonate with the learner on a personal level, enabling the organisation to focus on building true experiences that facilitate real-world learning and team building.

Learning Cannot be Standardised

A one-size-fits-all approach is ineffective. Instead of making learners undertake a series of potentially irrelevant training modules, all learning material and courses provided need to be targeted and segmented according to your different target audience (i.e., employees, customers, partners, stakeholders) and their learning needs.

The result of a targeted approach to learning is that learners can look forward to receiving highly relevant and engaging information that facilitates their roles, with an emphasis on individual development and achievement, rather than simply ticking off the completion of mandatory coursework.

 

Benefits of e-Learning

There are many far-reaching benefits of having an established e-Learning programme. The broader business benefits include:

  1. Lower Training costs

    This is one of the most significant benefits e-Learning presents, and probably the most welcome! It eradicates many of the expensive costs of traditional training, including printed materials and on-site instructors. Additionally, training resources can be easily updated and distributed via your LMS.

  1. Time-saving

    Time is a precious commodity, and an e-Learning programme drastically reduces the amount of time required to maintain and run effective training.  Updates, changes, and new course materials can be created and easily added to your LMS. Many tasks that would previously have been executed manually can now be done automatically, making training management more efficient.e-Learning also reduces employee’s learning time by as much as 60% when compared to traditional learning, from the perspective of starting and wrapping up learning sessions, travel time, breaks and meals, and teaching to a group, rather than an individual.

  1. Wider coverage with Just-In-Time Accessibility

    e-Learning has no barriers and only requires internet access and a device to access your LMS platform. It can be accessed globally, at any time, from any device enhancing the flexibility of training and accesses to key resources.

  1. Scalability

    Once you’ve created your e-Learning modules, they can easily be scaled up to roll out to as many learners as you need, in as many languages as you require.

  1. Single knowledge base

    By establishing an e-Learning programme all your training content is held in one place and can be easily managed and maintained.

  1. Business adaptability

    e-Learning helps employees and your extended network, keep abreast of company updates, maintain, and grow skills, and solve problems in real-time.

  1. Easy Progress tracking

    Participants on your e-Learning Programme can be tracked in real-time, providing in-depth reporting analytics on training progress and achievements.

  1. Improved productivity and performance

    Learners can complete their training according to their own schedules, at a pace suited to themselves, with the ability to select where they access the training (due to it being cloud-based). Course materials can also be allocated according to relevance. As a result, learners are motivated to peruse their own professional goals, resulting in increased satisfaction, improved performance, and greater productivity.

  2. Lower environmental impact

    As part of an organisations drive for increased social responsibility, not only does e-Learning save costs, but is also an effective way of lowering one’s carbon footprint. An LMS offers a focused and targeted alternative to paper-based learning and contributes to a more sustainable and environmentally friendly workplace. Producing and providing distance learning courses consumes an average of 90% less energy and produces 85% fewer CO2 emissions per student than conventional face-to-face courses.

 

In terms of employee retention and satisfaction, e-Learning is proven

On average, only 1% of the work week is dedicated to training and development in the workplace. Thus, there is a need for organisations and employees to maximise training time, while also achieving the best possible results. Corporate e-learning takes 40% to 60% less time to complete when compared to traditional learning. (Source: e-Learning Industry).

Ensures training consistency and standardisation

Once you’ve put in the work to create an e-Learning course, you know that all your employees will receive the same high-quality training, no matter where they are. One of the greatest advantages of e-Learning is simply ensuring that all your employees receive the training they need.

Better employee retention for most training topics

e-Learning is simply a better way to train employees about certain topics or subject matters. With gamification, videos, and other interactive content, e-Learning can greatly increase your learners' engagement with and retention of key information. This is especially true for specific, concise topics, such as new software training, compliance procedures, or reference guides that they can access on-demand.

Involving the employee in a customised, personalised training experience leads to increased comprehension on the part of the employee, enhanced employee satisfaction and improved employee retention rates.

Industry statistics state that e-Learning increases learning retention rates by between 25% and 60%, with learners having more control over the learning process compared to traditional learning.

Provides employees with ongoing access to key resources

If your training covers a lot of material that will need to be referenced later,  such as new product specifications, e-Learning provides your employees with the opportunity to access those resources right when they need them.

Allows for global collaboration

With an increasingly global workforce, one of the greatest benefits of e-Learning is that it can be built to encourage online collaboration across the world. Some of the best e-Learning solutions allow employees from different departments and countries to contribute to larger company discussions, right in the training module itself.

Provides your employees and managers, with timely feedback

Employees can get real-time feedback and management can also benefit from up-to-date reports on how courses are performing with the ability to measure success over time.

Actual employee engagement can be tracked, including analytics such as employee satisfaction, knowledge of company goals and individual progress made. It can also capture how the completion of those modules by the employees affects the critical business company KPIs. This accurate measurement enables organisations to ascertain which employee engagement ideas and initiatives are benefiting the company in terms of increased employee productivity, satisfaction, and retention.

It presents management with a system for continuous feedback, measuring effectiveness and provides strategic insight into identifying skills gaps and succession planning.

 

How to set up an e-Learning Programme

  1. Establish your goals and objectives
  2. Draw up a plan, which includes budgets and intended audience
  3. Select and set up the LMS of your choice
  4. Create content (this is key to the ultimate success of your e-Learning programme)
  5. Get your LMS ready and upload all your content
  6. Do a test run
  7. Advertise your e-Learning Programme to your intended audience
  8. Monitor and track
  9. Maintain courses and content

 

Achieving your e-Learning Goals

To achieve your organisations e-Learning goals, content is king! The content you present needs to be engaging, informative, and interactive and will determine the efficacy of an e-Learning course. The more relevant, engaging, and interactive your course is the higher its efficacy.

There are many types of training content that you can use and develop to make your e-Learning programme a success. These include digital courses, podcasts, webinars, quizzes, video courses, eBooks and articles, VR and Conversation stimulations and screencasts.

 

Tugela People – Your Learning Partner for success

By engaging with Tugela People as your e-Learning consultants, we will work in partnership with you to produce bespoke learning material that delivers on your desired outcomes and helps to achieve your company goals. If you prefer, we can also help you to source pre-built courses and make them available on your LMS.

Developing and setting up a company's digital learning content involves understanding learning approaches and a company's requirements. This forms the basis for mapping out the key areas for setting up an e-Learning project.

We can integrate your chosen LMS with your HR system, bringing all the benefits of tracking progress and effectiveness. It’s also an invaluable addition to your succession planning and appraisal process.

 

Course material that Tugela People can create for your e-Learning Programme

Interactive Courses & Graphics:

Besides developing engaging e-Learning courses, we are also skilled in the design and development of all types of digital learning material.

Mobile Learning:

We ensure that your e-Learning modules are set up to be responsive so that they can be viewed on all devices (desktop, tablet, or smartphone)

Video and Animation:

We can author your explainer videos, conduct interviews, induction videos, lectures, record presentations, seminars, and product shoots. Video has been proved to be a very effective and engaging medium for learners

Virtual Reality:

We are experienced to work with you to create virtual reality content for you. VR simulations are key for generating immersive environments that learners can interact with and learn from.

Blended Learning:

Working with Subject Matter Experts, we develop all the resources needed to create interesting, engaging, and effective blended learning material. e-Learning could be designed for self-paced, remote learning, face-to-face, as micro-learning modules made available at the point of need (‘Just in Time Learning’) or any combination of these.

Assessments, Polls and Quizzes:

We’re able to create pre-assessments, self-tests, quick quizzes, and post-assessments to track the learners progress and to report on the success of a training programme.

Software and Systems Simulations:

Using innovative techniques we can guide learners through the steps to learn how to effectively use new software whilst also learning “why”.

Voiceover and Audio:

We pride ourselves on using excellent audio in all our e-Learning material. We can also add professional voiceover to any of your e-Learning projects.

Rollout and Launch:

We work with you to draft a launch strategy and support in any way we can to effectively launch your new system and programmes

 

What Next

For more information on our e-Learning Services or to discuss your requirements, please contact us on tel +44(0)1908 030360 or email: info@tugelapeople.com. Alternatively, complete the ‘Get in touch’ form and a member of our eLearning team will be in contact with you.

 

Tugela People provide a complete solution for your Learning needs

In addition to supporting you in developing, setting up, implementing, and maintaining your e-Learning programme, Tugela People can provide you with additional services and support to ensure your success. These include:

Your e-Learning Platform

Train your people. Measure results. Drive growth.

Tugela People offers TalentLMS, the all-in-one, feature-rich remote learning solution. A risk-free learning platform that’s easy to learn. Easy to use, easy to like and highly rated

Additionally, as part of the free trial, you can also have 14-days complimentary access to TalentLibrary (a collection of ready-made courses with a focus on soft skills, created by TalentLMS)

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Post Implementation Support

Ongoing support for your LMS post-implementation ensures that your online training platform is streamlined and continues to meet your organisational requirements.

Tugela People provide this as part of our Managed Services offerings.

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HR Automation Services 

LMS integration with other key business applications, allows you to move data between systems to automate tasks and gain access to integrated reporting. It is therefore strategic to combine L&D and HR assets to ensure a successful LMS integration with your existing HR systems.

Integrating your LMS with your HR System will enable you to

  • reduce redundant data,
  • provide more personalised online training,
  • lower the risk of inaccurate user data,
  • help to identify trends,
  • provide more effective online training analytics,
  • improve resource allocation,
  • identify top talent, and
  • improve online training ROI.

 

Tugela People provide a full Automation Service.

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