The Managed Services team here at Tugela work with you and your business to continue to develop your system post implementation and beyond. We support and plan the best approach to system development, ensuring you are maximising the usage of your system and reducing administration where possible
Support tailored to you
Our Managed Services offerings can be tailored for your needs in the moment and help you plan for future changes.
Retained Support
Ideal for organisations looking for consistent, long-term support without increasing internal resources. Our retained service ensures issues are resolved quickly, improvements are proactive, and your system continues to deliver value as your business grows.
Dedicated consultant who gets to know your system
Comprehensive system review at the start of the contract to identify priorities
Hands-on support with system admin, troubleshooting, reporting, enhancements, and day-to-day queries
Regular monthly check-ins and quarterly reviews to ensure the system evolves with your business.
Monthly analytics of your usage to ensure you are getting the most out of your system and plugging knowledge of any common questions.
Prepaid Support
A practical option for organisations that need occasional expert support or want to supplement an existing retained service contract.
Prepaid support bundle with no ongoing monthly commitment
Support hours are valid for 12 months from the contract start date
Dedicated consultant for continuity
Support includes system queries, configuration, admin, reporting, data loading, and workflow changes.
Temporary Admin Cover
Ideal for organisations that need reliable admin cover without the delay or overhead of recruitment, ensuring your Sage People system remains accurate and fully supported during times of change or absence.
Suitable for covering absence, vacancies, or increased workload
Defined contract period with clear scope of support
Delivered remotely for fast, efficient setup.
Experienced consultant to manage day-to-day admin tasks
Includes user maintenance, workflows, data updates, reporting, and troubleshooting
Light-touch assessment and transition process before support begins, to understand your system, agree on handover details, and prioritise key tasks
SUPPORT ACROSS EVERY PLATFORM
Our Managed Services compliment and maximums your cloud-based solution.
Sage People HR System
Our Managed Services ensure that your HR System is set up to meet your requirements, taking the administrative burden from your team and enabling them to focus on the value-added activities of their roles.
Whether you need us to provide support on day-to-day administration, simple fixes or complex system set-up, our experienced team of consultants will help you to take full advantage of Sage People’s capabilities.
By engaging with our Managed Services, we provide the expertise to make your HR Systems work for you.
Whether you require support with day-to-day administration, simple fixes, or complex system configurations, our team of experienced consultants will help you fully utilise the capabilities of the flairHR.
You will gain access to a dedicated team with extensive knowledge and expertise in the flair HRIS platform who will work closely with you to understand your unique business requirements and customise the HRIS system accordingly. This ensures you can leverage the full potential of the flair HRIS, leading to better decision-making, increased efficiency, and an improved employee experience.
Online Learning requires strategic planning and active management to maximise its impact. An LMS platform is just the start.
Our eLearning Management Service is a crucial component in online course delivery and professional service to your learners, whether these are staff, customers or suppliers.
Depending on your resources, needs and experience, we offer three different levels of support.
EXPLORE OUR SERVICES Supporting you beyond HR system selection
HR System Selection
Whether you’re investigating the initial adoption of a cloud-based HR system or considering a replacement for an existing one, we’re here to assist you.
We combine HR, technical and project management expertise to provide HR Systems implementation support services internationally from our head office in the UK.
Having a Learning Management System (LMS) is just the start. An LMS provides a platform for delivering and managing your company’s training programs. However, to ensure that the learning delivery is successful, you need to engage your learners through appealing and appropriate content.
At Tugela People, we know that implementing an HRIS is just one part of a successful HR strategy. Without the right legal foundations and operational structure, even the best systems can fall short. That’s why we’ve partnered with Impact HR to offer a unique outsourced HR service—designed specifically for growing businesses that need more than just technology.
Have an HRIS issue to resolve? We can help. Our experienced team has proven project and change management expertise to help you to address your system and people challenges. We’ll help, you maximise the return on your HR System investment by improving efficiencies and making people management easier.
Training is a crucial part of ensuring employee performance and satisfaction level. It benefits both the people as well as your company to shape a more efficient, competitive, and engaged workforce.
System optimisation is a transformative process that encompasses enhancing existing system capabilities and seamlessly integrating other related systems. By streamlining processes, optimising resource allocation, and enhancing overall efficiency, we empower HR professionals to thrive in the ever-evolving world of workforce management.
The right HR software (also known as HRIS or HR systems) helps UK SMEs save time, stay compliant, and create a seamless employee experience. From onboarding and absence tracking to performance management and payroll, HR software powers a more effective HR function.
