Once your TalentLMS is up and running, we can provide you with ongoing support through our established Managed Services division. This ensures that your online training platform is streamlined and continues to meet your organisational requirements.
Working in partnership with you, we provide an ongoing support service that exceeds the standard TalentLMS support.
MANAGED SERVICES
Depending on the needs of your organisation and the level of support required, two different support services are offered.
Retained support: based on an annual retainer
Support bundles: based on a set number of hours over a predetermined period of time
Depending on the needs of your organisation and the level of support you require, there are four different support packages available:
Standard support is available on an ad hoc basis and charged at a fixed hourly rate. System support (excluding content-related requests) is provided via email through client-raised support tickets.
This service is ideal for organisations that require occasional assistance with system issues, troubleshooting, or “how-to” queries, without the commitment of an ongoing support package. Additional support is delivered as required and billed only for the time used.
This is support provided on an ad hoc basis at a reduced fixed hourly rate. System support is provided via email from tickets raised by the client.
We meet on a quarterly basis to discuss your needs, review systems improvements, content development and recent system updates to TalentLMS.
Up to 5 hours of email and telephone support per month, with additional hours available at a fixed hourly rate.
Includes:
Premier support provides the same comprehensive email and telephone support included within the Intermediate support package, but with up to 10 hours of support per month. This option is ideal for organisations that require more regular assistance, ongoing guidance, and greater flexibility to support their learning platform.
Additional support beyond the included monthly allocation can be purchased at a fixed hourly rate, ensuring you have access to expert help whenever you need it.
If you don’t need a fixed monthly support contract, our prepaid Support Bundles offer a flexible alternative. Purchase a package based on the level of support you expect to need and use your hours whenever they’re required.
Unlike standard TalentLMS support, we act as an extension of your team, providing expert guidance whenever you need it.
Your support hours can be used for a wide range of activities, including:
Support Bundles give you access to expert LMS assistance whenever you need it, without the time and administration involved in raising a separate Statement of Work (SOW) for every request.
You’ll work with consultants who already understand your organisation, processes, and LMS configuration, enabling faster troubleshooting, more efficient issue resolution, and practical guidance tailored to your environment. This continuity of support helps reduce downtime and ensures you can get the most value from your learning platform.
Support is provided in line with your chosen support package. Included support hours can be used throughout each month and are allocated according to the level of support selected.
If you require additional support beyond your monthly allocation, extra hours can be purchased at a fixed hourly rate, subject to availability. Any additional support will be agreed in advance, and we’ll always do our best to accommodate your requirements.
Support Bundles are designed to cover day-to-day system support and guidance. Larger pieces of work, such as significant system upgrades, major development or configuration projects, integrations, or extensive content creation, fall outside the scope of these packages.
Where additional project work is required, it will be scoped separately, agreed with you in advance, and quoted as a standalone project.
We offer four levels of support to suit different organisations:
Payment is made in full at the start of your contract, and your purchased hours can be used at any time during the following 12 months.
To discuss your potential requirements and find out more about our TalentLMS set-up and configuration service or ongoing support packages and pricing, contact us now on +44(0)1908 030360 or info@tugelapeople.com.
Alternatively, complete the ‘Get in touch’ form, and a member of the e-Learning team will be in contact with you.
Let’s talk
Our international team of expert consultants has over 50 years of collective experience and multi-system HR knowledge.
Get in touch to find out how we can help your organisation thrive.
01908 030360
info@tugelapeople.com
Milton Keynes Office
Scorpio F.1
Linford Wood Business Park
Rockingham Drive
Milton Keynes
United Kingdom
MK14 6LY
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