Given the investment of time and resource in investing in a new HRIS like Sage People it is worth embracing best practice so you enjoy the maximum return on your investment.
How do you maximize ROI from HR automation? Any new process or technology roll-out has challenges. Research from organisations that have successfully adopted Sage People suggest that user adoption is key to success. The thing to remember is that whilst you are fully invested in Sage People and its benefits, your wider team of users are not yet. So your mission is to bring the rest of the organisation to your level of understanding and commitment.
What is Best Practice for Effective Sage People Adoption?
Here are our suggestions to help boost your user adoption, these are drawn from our experience as Sage People implementation and training specialists with over 50 implementation projects under our belt.
Clear goalposts with the bosses cheering…
Start by setting clear goals and expectations that are endorsed by senior management so your user base understands what is expected from them and they understand what they can expect from the application itself.
You need to think in terms of Change Management that embraces all users. Also the senior management must be fully committed, even leading by example where possible to enable full user adoption. Whilst change is tough and new processes can be daunting; hand holding and empathy, as well as FAQ content and process overviews are helpful.
What’s in it for them…
Focus on the benefits. Demonstrate how Sage People can help make their lives easier by giving them better control and saving time. Showcase the mobile interface and its ease of use.
We find it is useful to focus on quick wins early in the implementation project, as we find that when users see results early on they adopt more readily.
Training, training, training…
This is key to successful user adoption. If you don’t have training expertise in-house, then outsource to training experts who can make the process fun and accessible to all. Training should provide users with hands-on learning using real data and scenarios. We find when users use data they know, it is easier to understand and internalise what they are learning. Don’t stop there. Once users have used Sage People, then provide follow up training as they’ll have different questions and niggles to address.
Customise to simplify…
As you implement Sage People and automate your HR processes, make sure simplification is a priority. This will help with user adoption, as the simpler things are the easier they are to use. Research this and prioritise exactly what users need to be successful and then customise to meet their specific needs. We find simplifying the access / log in process has positive impact on user adoption.
Have fun with incentives…
You don’t have to break the bank, but some incentives and a little competition can do wonders for user adoption rates. Get creative or speak to marketing for some pointers.
If you require help with Sage People best practice call the Sage People experts on +44(0) 1327 317701 or contact him via the website