As the advice regarding the containment and delay phases for the Coronavirus continues to develop daily, Tugela People would like to assure all of its customers and partners of the continuity of our service.
Due to the cloud-based nature of our business, we do not foresee any disruption to the availability of our Implementation, Managed Services or Project Management teams. Additionally our cloud-based tools for communication and file sharing further serve to ensure seamless collaboration and content sharing with all of our stakeholders. We also have the capability to access customer content remotely and scheduled face-to-face training can be provided using online screen sharing platforms. All of our staff are already working remotely and are accustomed to this.
For customers that are currently in the process of or due to commence a live implementation, the following will apply:
The project management team are reviewing all consultancy days which are scheduled to take place over the next 12 weeks. We will contact you to directly to discuss whether it is feasible or appropriate for our consultants to attend. Remote consultancy is an alternative option.
Should face-to-face engagements not be feasible, we will notify you as timely as possible. As above we can offer remote consultancy. Any days which are already booked for remote based delivery will continue to be delivered as planned.
We’re doing everything we can to minimise any disruption to project delivery and at this stage we do not expect any impacts to go-live dates. Our project team will keep you up-to-date should any issues arise.
As always, we remain committed to supporting your business with our highest level of customer service. We will continue to monitor the situation and provide updates appropriately and promptly.
We remain contactable via our office phone number 01908 030360 and email. Should you not have the email address of the person you need to contact within Tugela, then please contact us initially at: firstname.lastname@example.org
Alternatively please complete the contact form below and we will respond accordingly.