Ensuring Success After Go-Live: Your Guide to Hypercare Support for Sage People
Once you’ve reached the hypercare stage of your Sage People journey, it’s time to ensure your system is fully supported and delivering real value to your organisation.
At Tugela People, we’re here to help you throughout this next phase with a range of tailored support packages designed to meet your specific system and business needs. Whether you’re using Sage People HRIS, Sage People Payroll, or both, our flexible solutions scale with your organisation's size and complexity, helping you stay on track and get the most from your investment.
Hypercare support provides consistent, post-implementation guidance while allowing for customisation to meet your organisation’s specific needs. With structured options for ongoing consultancy and support beyond the Hypercare and handover stages, this approach aligns with Sage People’s commitment to supporting customers throughout their entire journey.
Hypercare Support That Makes a Difference
Our Hypercare packages are designed to guide you through the critical early stages after go-live. This is a key time for building user confidence, addressing any issues, and ensuring the system starts delivering results. Through structured check-ins, responsive support, and expert guidance, we help you embed the system smoothly, giving your teams the confidence and clarity they need from the outset.
Enhanced Support Service Packages
Adopt
Duration: 3 Months | Effort: 24–40 Hours
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- Bespoke Customer Success Support
- Enablement & Adoption focus
- Monthly Check-ins
- Feedback on training provided & identification of skills gaps
- Updates on any open issues
- Provide feedback on areas for improvement
- Suggestions for additional work or optimisation opportunities
What’s Included:
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- Ticket-based support
- Access to our team of consultants
- Guidance on system issues and queries
- In-system training where needed
- Best practice advice and top tips
- Proven “what not to do” experience
- Support with planning and prioritising ‘Wish List’ items
Elevate
Duration: 6 Months | Effort: 48–80 Hours
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- Tiered Packages: Bronze, Silver & Gold Packages:
- Bronze: 48–60 Hours
- Silver: 60–70 Hours
- Gold: 70–80 Hours
- Bespoke support tailored to your evolving needs
- Future-proofing your system and processes
- Bespoke check-ins based on your requirements
- Proactive feedback on any common questions or problem areas that may need additional training sessions or support
- Tiered Packages: Bronze, Silver & Gold Packages:
What’s Included:
Includes all Adopt services, in addition to:
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- Named Dedicated Consultant
- Mini Adoption Overview (Estimated 5 hours of focused consultancy)
- Review of HCM Adoption Overview
- Confirm usage and any post-build tweaks
- Provide recommendations based on expert knowledge
- Prioritise possible future projects
- Tailored support approach to meet your needs
- Continued Bespoke Customer Success Support
Payroll Perform Package
Duration: 3 Months | Effort: 36 Hours
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- Bespoke Customer Success Support – Payroll Focused
- Monthly Check-ins
- Feedback on training requirements & identified skill gaps
- Feedback on training delivered
- Updates on any open issues
- Immediate support for urgent queries
- Shadowing during payroll processes
- Pre- and post-payroll support calls
What’s Included:
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- Access to our team of payroll experts
- Best practice advice and top tips
- Shadowing and training support
- Focus on continuous improvement
- Advice and support on streamlining payroll processes
- Pre and post payroll calls for enhanced support
Trusted Support from Sage People Specialists
Implementing and managing Sage People can be complex, but with the right partner, it doesn’t have to be. At Tugela People, we specialise in helping mid-sized organisations, particularly those experiencing high growth, get the most from their newly implemented Sage People system.
Our certified consultants combine in-depth platform expertise with practical HR knowledge to ensure your solution is successfully embedded and continues to deliver value as your organisation evolves. We work closely with your team to align the system with your goals, your people, and your processes, providing the confidence and clarity you need to move forward.
Ongoing Support That Evolves With You
After the Hypercare phase, we make it easy to maintain momentum through our Sage People Managed Services. These services are tailored to meet your evolving needs. Whether that’s resolving day-to-day issues, offering strategic advice, or helping you plan and prioritise future enhancements.
You’ll gain access to a dedicated team of technical HRIS consultants with extensive knowledge of the Sage People platform. We work closely with you to understand your unique business requirements and tailor our support accordingly, ensuring your system continues to deliver efficiency, insight, and great employee experiences.
Our flexible approach allows you to determine the level of support you need and how you utilise it. Whether you're a small team without in-house IT resources or a growing organisation needing specialised expertise, we act as an extension of your internal team, offering scalable, cost-effective support that enables you to focus on what matters most.
From improving system performance and reducing operational costs to enabling better decision-making and long-term scalability, our Managed Services are designed to maximise your Sage People investment and grow with your business.
Ready to get more from your Sage People system?
Let’s discuss how our Hypercare and Managed Services can support your team, streamline your processes, and help you get the most return on your HRIS investment.
Contact us today to explore the right support package for your business. Call +44(0)1908 030360 or email info@tugelapeople.com. Alternatively, complete the ‘Get in touch’ form, and a member of our team will contact you directly.
Full details of our Extended Support for Sage People are contained in our brochure.
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