Project-Based Solutions for Sage People Configuration
At Tugela People, we recognise that HRIS enhancements come in various forms. Whether you’re tackling a larger configuration project that needs careful management or a smaller update that still calls for expert guidance, we’ve got you covered.
Our Additional Services include two flexible options:
- Short Order Queue (SOQ) Services: designed for bigger, more complex configuration projects with full project oversight.
- Additional Service Bundles: perfect for smaller, well-defined changes delivered with clear structure and expert support.
Each service is delivered with the same commitment to clarity, control, and results, supported by our experienced team who understand your business and work closely with you. This way, you can confidently evolve your Sage People system to suit your unique requirements and goals.
Short Order Queue (SOQ) Services
Project-managed configuration for Sage People
Need help delivering a larger configuration project in Sage People?
Some changes are too complex or significant to be supported by standard methods. They require structure, planning, and expert delivery. If you're looking to implement a substantial piece of configuration that requires project-like management, our Short Order Queue (SOQ) service is designed for you.
What is SOQ?
Short Order Queue (SOQ) is a project-based service tailored for Sage People customers with specific, larger-scale configuration requirements.
These aren't minor tweaks. SOQ is ideal for clients who require more comprehensive support beyond ticket-based solutions. Whether it's a new process, enhanced functionality, or system-wide changes, SOQ provides the dedicated project management and consultancy required to deliver results.
You’ll be assigned a dedicated HRIS Consultant to manage your SOQ work - a single, consistent point of contact who ensures smooth communication and effective delivery. This approach allows us to capture valuable insights and trends, enabling us to continually enhance the services we offer to all clients.
If your project requires approval from Sage, we manage the process on your behalf, reducing administrative tasks and eliminating barriers.
Is SOQ Right for You?
This service is ideal if you:
- Have a clearly scoped, larger-scale configuration requirement that goes beyond ad hoc support.
- Require a ‘mini project’ approach with clear stages and structured delivery.
- Want the support of a dedicated Consultant and Project Manager.
- Prefer a "One and Done" model, with a defined scope, clear outcomes, and sign-off.
What You’ll Get
- Dedicated Consultant & Project Manager
We assign named experts to guide you through the full lifecycle of the project. - Structured Delivery
Following the Sage People methodology from Initiate to Deploy, including regular calls at each stage. - Tailored Configuration
Solutions designed around your business processes and goals. - Knowledge Transfer
Comprehensive documentation, user guides, and walk-through videos that support both HR and the wider business. - Time and Materials Billing
No hidden costs or long-term contracts. Just clear, flexible billing based on actual work delivered.
Examples of SOQ Work
Our Managed Services team has a proven track record of delivering impactful SOQ projects for both new and existing clients. These include technically demanding and business-critical enhancements such as:
- DocuSign Integration: Embedding seamless document signing workflows.
- Integrations / APIs: Connecting Sage People with other business systems.
- Pre-boarding Solutions: Engaging new hires before day one.
- Compensation Planning: Enabling complex salary and reward structures.
- Bonus Planning: Delivering structured, transparent incentive schemes.
These are the types of strategic initiatives that require dedicated project delivery, and that’s where SOQ adds real value.
How It Works
Every SOQ project follows a structured and collaborative approach, providing clarity and control at every stage. From the initial ‘Initiate’ phase, when the project is launched, through to the final ‘Deploy’ stage, we support our clients every step of the way. By adhering to Sage People’s trusted, documented processes, we ensure a deep understanding and accurate translation of your requirements into the system, just as with a complete system implementation.
Regular meetings, training, and coaching are integral to this journey, allowing you to watch your idea evolve from a concept on paper into a practical, real-world process that will serve your organisation for years to come. With our dedicated support, your vision becomes a reality.
Support doesn’t stop at go-live. We provide comprehensive assistance throughout and beyond deployment, including customised communications such as user guides, system notes, and personalised walk-through videos. These resources extend beyond the HR team to support the wider business, empowering your HR function to troubleshoot and guide the organisation through change. And if further assistance is needed, our managed services team is ready to help, ensuring a smooth and successful transition.
Each SOQ engagement is a focused, structured project with a clear start, a defined end, and measurable results.
Introducing Additional Service Bundles
Flexible, focused configuration projects, delivered with precision.
Not every project requires a large-scale implementation, but that doesn’t mean it should lack structure or support. Our Additional Service Bundles are designed for clients who have a smaller configuration requirement but still want the benefits of a project-managed approach. Whether it’s a single piece of work or a few closely connected tasks, this service offers the perfect blend of flexibility and control.
Our Additional Service Bundles provide you with expert guidance, a clear structure, and a practical route to achieving smaller enhancements without the complexity of long-term support contracts.
Is This Service Right for You?
This bundle is ideal if you:
- Have a well-defined, smaller-scale configuration
- Want a structured, one-time project with formal sign-off.
- Prefer to work within a pre-agreed bundle of hours.
- Value having a dedicated Consultant with Project Management oversight.
- Appreciate regular touchpoints and guided progress at each phase.
How It Works
We start by assigning you a dedicated Consultant, supported by Project Management oversight to keep everything on track. After defining the scope, we allocate a set bundle of hours to complete the agreed work. These hours are used strategically throughout the project, with regular calls to review progress, clarify requirements, and ensure alignment. Once the work is complete, the project is formally signed off and closed.
If any hours remain within the bundle, they can be used for additional pieces of work, offering extra value and flexibility within the same engagement.
Examples of Additional Service Bundle Work
Our clients have used Additional Service Bundles to deliver a wide range of impactful enhancements, such as:
- People Management Workflow
- Job Library and Skill Library creation
- Mobile App setup and optimisation
- Single Sign-On (SSO) enablement
- PDF Templates for automated document generation
- Competency Assessments and Enhanced Objectives
- Performance Reviews, Succession Planning, and Talent Plans
- Resource Needs and Benefits configuration
- Bonus, Absence, and Timesheets enhancements
- WX 2.0 features, including Org Chart Wishlist and Probation Management
- Microsoft 365 Integration
- Custom Ad-hoc Reports, Dashboards, and Workforce Experience (WX) Reporting
Whether you’re looking to fine-tune a feature or implement something entirely new, our bundles make it possible, efficiently and effectively.
Why Partner with Tugela People?
At Tugela People, we make system improvements feel easy.
With over a decade of experience in Sage People, we understand what works. Whether you're introducing a brand-new feature or making a significant change to how your system supports the business, we bring the insight, clarity, and confidence you need to get it done.
Our clients value the way we demystify complexity, offer practical advice, and deliver exactly what’s needed—no more, no less. When your project is complete, you walk away with solutions built to last and the tools to support them.
Additionally, ongoing support is always available through our Managed Services team, ensuring your system continues to perform smoothly long after going live.
Straightforward. Flexible. Effective. That’s how we work, and why clients keep coming back.
Help is at hand
For additional information or support in making changes or updates to your Sage People HR System, our Managed Services team will be happy to help. Please reach out to us at tel: +44(0)1908 030360 or email: info@tugelapeople.com. Alternatively, complete the ‘Get in touch’ form, and a member of our team will contact you directly.
Full details of our Additional Services support for Sage People are contained in our brochure.
Click on the image below to download a copy now.
