{"id":5317,"date":"2023-03-02T12:35:54","date_gmt":"2023-03-02T12:35:54","guid":{"rendered":"https:\/\/tugelapeople.com\/?p=5317"},"modified":"2026-02-10T16:48:58","modified_gmt":"2026-02-10T16:48:58","slug":"managed-services-acting-as-an-extension-of-the-hr-team","status":"publish","type":"post","link":"https:\/\/tugelapeople.com\/de\/blog\/managed-services-acting-as-an-extension-of-the-hr-team\/","title":{"rendered":"Laird Thermal Systems: Managed HR Services Partnership"},"content":{"rendered":"

Managed Services: Working in partnership and acting as an extension of the HR team<\/h2>\n

Adoption of Sage People<\/strong><\/h2>\n

Sage People is a global cloud HR and people management system that caters for mid-sized multinational businesses like Laird Thermal Systems. Built on Salesforce, the world\u2019s leading enterprise platform, Sage People automates hiring, managing, and developing an organisation\u2019s people. The system supports new ways of working, freeing HR from manual administration and low value tasks. Laird Thermal Systems adopted the Sage People HR System<\/a> back in (approximately) 2015 and are increasingly taking advantage of its various features and functionality to enhance their people management.<\/p>\n

Extending their HR department<\/strong><\/h2>\n

Being a small but busy department, the HR team required general HRIS administration support for their Sage People System in order to manage their system optimally and enable them to focus on the more strategic aspects of their roles.<\/p>\n

Initially, the HR team at Laird Thermal Systems reached out to the Tugela People Managed Services team<\/a> early last year to conduct a technical adoption overview<\/a> of their Sage People HRIS. This service involves a technical run-through of the Sage People functionality and helps determine which areas of the system are being utilised or not! In addition, it highlights areas for development and facilitates the production of a system roadmap based on the organisation\u2019s key priorities alongside recommendations made by the HRIS consultants at Tugela People.<\/p>\n

Jamie Wilkins<\/a>, Head of Managed Services at Tugela People, said, \u201ca technical adoption overview can be a great foundation to understand and identify where there are gaps – systems evolve, businesses progress and change over time, which can often mean that the system you originally implemented no longer fully meets your needs<\/em>.\u201d<\/p>\n

As part of this partnership, the Managed Services team has the pleasure of working closely with David Stephenson (HR Director) and Iva Strausova (HR & Payroll Specialist) of Laird Thermal Systems<\/span>.<\/p>\n

David said, \u201c<\/span>\u00a0Tugela People were professional, knowledgeable on Sage People, patient and attentive in setting up our support services and conducting the Technical Adoption Overview required at the start. In addition, the team are responsive, flexible and easy to work with\u2019\u2019<\/span>.<\/em><\/p>\n

In May last year, following the technical adoption overview, Laird Thermal Systems signed up for the retained managed services support offered by Tugela People to help them optimise the use of their system and implement some of the recommendations highlighted by this service. The additional advantage of signing up for Managed Services was that it provided the HR team at Laird Thermal Systems with a dedicated, experienced HRIS Technical Support Consultant, but with access to the entire team\u2019s knowledge of managing the Sage People system.<\/p>\n

David said, \u201cThe Tugela People Managed Services team <\/em>supplement our internal HR resources, working in partnership with us. They enable our internal HR team to learn more about the Sage People system and how to maximise its functionality”<\/em><\/span>.<\/em><\/strong><\/p>\n

When asked for feedback from the Managed Services team on working with Laird Thermal Systems, they said, \u201cwe work closely with David and Iva and act as an extension of their HR team, freeing them up from the general administrative work that the system requires. This includes assisting with reporting, data loading and testing, in addition to helping with user guides and staff training<\/em>\u201d<\/span>.<\/p>\n

Although Laird Thermal Systems are contracted to 8 hours of support a month, there is flexibility in the service offered that enables them to extend these hours when required. In addition to providing regular support for the administration of their Sage People system, in recent months, this has extended to:<\/p>\n