{"id":8869,"date":"2025-07-09T10:18:11","date_gmt":"2025-07-09T10:18:11","guid":{"rendered":"https:\/\/tugelapeople.com\/?page_id=8869"},"modified":"2025-07-09T13:37:52","modified_gmt":"2025-07-09T13:37:52","slug":"additional-services","status":"publish","type":"page","link":"https:\/\/tugelapeople.com\/de\/services-solutions\/hr-systems\/sage-people\/sage-managed-services\/additional-services\/","title":{"rendered":"Additional Services"},"content":{"rendered":"<h2><strong>Project-Based Solutions for Sage People Configuratio<\/strong><strong>n<\/strong><\/h2>\n<p>At Tugela People, we recognise that HRIS enhancements come in various forms. Whether you\u2019re tackling a larger configuration project that needs careful management or a smaller update that still calls for expert guidance, we\u2019ve got you covered.<\/p>\n<h3><strong>Our Additional Services include two flexible options<\/strong>:<\/h3>\n<ol>\n<li><span style=\"color: #0069b4;\"><strong>Short Order Queue (SOQ) Services<\/strong><\/span>: designed for bigger, more complex configuration projects with full project oversight.<\/li>\n<li><span style=\"color: #0069b4;\"><strong>Additional Service Bundles<\/strong><\/span>: perfect for smaller, well-defined changes delivered with clear structure and expert support.<\/li>\n<\/ol>\n<p>Each service is delivered with the same commitment to clarity, control, and results, supported by our experienced team who understand your business and work closely with you. This way, you can confidently evolve your Sage People system to suit your unique requirements and goals<strong>.<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2><strong>Short Order Queue (SOQ) Services<\/strong><\/h2>\n<h3><strong>Project-managed configuration for Sage People<\/strong><\/h3>\n<p><span style=\"color: #0069b4;\"><strong>Need help delivering a larger configuration project in Sage People?<\/strong><\/span><\/p>\n<p>Some changes are too complex or significant to be supported by standard methods. They require structure, planning, and expert delivery. If you&#8217;re looking to implement <strong>a substantial piece of configuration<\/strong> that requires project-like management, our <strong>Short Order Queue (SOQ)<\/strong> service is designed for you.<\/p>\n<h3><strong>What is SOQ?<\/strong><\/h3>\n<p>Short Order Queue (SOQ) is a project-based service tailored for Sage People customers with specific, larger-scale configuration requirements.<\/p>\n<p>These aren&#8217;t minor tweaks. SOQ is ideal for clients who require more comprehensive support beyond ticket-based solutions. Whether it&#8217;s a new process, enhanced functionality, or system-wide changes, SOQ provides the <strong>dedicated project management and consultancy<\/strong> required to deliver results.<\/p>\n<p>You\u2019ll be assigned a <strong>dedicated HRIS Consultant<\/strong> to manage your SOQ work &#8211; a single, consistent point of contact who ensures smooth communication and effective delivery. This approach allows us to capture valuable insights and trends, enabling us to continually enhance the services we offer to all clients.<\/p>\n<p>If your project requires <strong>approval from Sage<\/strong>, we manage the process on your behalf, reducing administrative tasks and eliminating barriers.<\/p>\n<h3><strong>Is SOQ Right for You?<\/strong><\/h3>\n<h4><strong>This service is ideal if you:<\/strong><\/h4>\n<ul>\n<li>Have a clearly scoped, <strong>larger-scale configuration requirement<\/strong> that goes beyond ad hoc support.<\/li>\n<li>Require a <strong>\u2018mini project\u2019<\/strong> approach with clear stages and structured delivery.<\/li>\n<li>Want the support of a <strong>dedicated Consultant and Project Manager.<\/strong><\/li>\n<li>Prefer a <strong>&#8220;One and Done&#8221;<\/strong> model, with a defined scope, clear outcomes, and sign-off.<\/li>\n<\/ul>\n<h4><strong>What You\u2019ll Get<\/strong><\/h4>\n<ul>\n<li><strong>Dedicated Consultant &amp; Project Manager<\/strong><br \/>\nWe assign named experts to guide you through the full lifecycle of the project.<\/li>\n<li><strong>Structured Delivery<\/strong><br \/>\nFollowing the Sage People methodology from <em>Initiate<\/em> to <em>Deploy<\/em>, including regular calls at each stage.<\/li>\n<li><strong>Tailored Configuration<\/strong><br \/>\nSolutions designed around your business processes and goals.<\/li>\n<li><strong>Knowledge Transfer<\/strong><br \/>\nComprehensive documentation, user guides, and walk-through videos that support both HR and the wider business.<\/li>\n<li><strong>Time and Materials Billing<\/strong><br \/>\nNo hidden costs or long-term contracts. Just clear, flexible billing based on actual work delivered.<\/li>\n<\/ul>\n<h4><strong>Examples of SOQ Work<\/strong><\/h4>\n<p>Our Managed Services team has a proven track record of delivering impactful SOQ projects for both new and existing clients. These include technically demanding and business-critical enhancements such as:<\/p>\n<ul>\n<li><strong>DocuSign Integration: <\/strong>Embedding seamless document signing workflows.<\/li>\n<li><strong>Integrations \/ APIs<\/strong>: Connecting Sage People with other business systems.<\/li>\n<li><strong>Pre-boarding Solutions<\/strong>: Engaging new hires before day one.<\/li>\n<li><strong>Compensation Planning<\/strong>: Enabling complex salary and reward structures.<\/li>\n<li><strong>Bonus Planning: <\/strong>Delivering structured, transparent incentive schemes.<\/li>\n<\/ul>\n<p>These are the types of strategic initiatives that require dedicated project delivery, and that\u2019s where SOQ adds real value.<\/p>\n<h3><strong>How It Works<\/strong><\/h3>\n<p>Every SOQ project follows a structured and collaborative approach, providing clarity and control at every stage. From the initial \u2018Initiate\u2019 phase, when the project is launched, through to the final \u2018Deploy\u2019 stage, we support our clients every step of the way. By adhering to Sage People\u2019s trusted, documented processes, we ensure a deep understanding and accurate translation of your requirements into the system, just as with a complete system implementation.<\/p>\n<p>Regular meetings, training, and coaching are integral to this journey, allowing you to watch your idea evolve from a concept on paper into a practical, real-world process that will serve your organisation for years to come. With our dedicated support, your vision becomes a reality.<\/p>\n<p>Support doesn\u2019t stop at go-live. We provide comprehensive assistance throughout and beyond deployment, including customised communications such as user guides, system notes, and personalised walk-through videos. These resources extend beyond the HR team to support the wider business, empowering your HR function to troubleshoot and guide the organisation through change. And if further assistance is needed, our managed services team is ready to help, ensuring a smooth and successful transition.<\/p>\n<p>Each SOQ engagement is a focused, structured project with a clear start, a defined end, and measurable results.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2><strong>Introducing Additional Service Bundles<\/strong><\/h2>\n<h3><strong>Flexible, focused configuration projects, delivered with precision.<\/strong><\/h3>\n<p>Not every project requires a large-scale implementation, but that doesn\u2019t mean it should lack structure or support. Our <strong>Additional Service Bundles<\/strong> are designed for clients who have <strong>a smaller configuration requirement<\/strong> but still want the benefits of <strong>a project-managed approach<\/strong>. Whether it\u2019s a single piece of work or a few closely connected tasks, this service offers the perfect blend of flexibility and control.<\/p>\n<p>Our Additional Service Bundles provide you with expert guidance, a clear structure, and a practical route to achieving<strong>\u00a0smaller enhancements<\/strong> without the complexity of long-term support contracts.<\/p>\n<h3><strong>Is This Service Right for You?<\/strong><\/h3>\n<h4><strong>This bundle is ideal if you:<\/strong><\/h4>\n<ul>\n<li>Have a <strong>well-defined, smaller-scale configuration<\/strong><\/li>\n<li>Want a <strong>structured, one-time project<\/strong> with formal sign-off.<\/li>\n<li>Prefer to work within a <strong>pre-agreed bundle of hours<\/strong>.<\/li>\n<li>Value having a <strong>dedicated Consultant<\/strong> with <strong>Project Management oversight<\/strong>.<\/li>\n<li>Appreciate regular touchpoints and guided progress at each phase.<\/li>\n<\/ul>\n<h3><strong>How It Works<\/strong><\/h3>\n<p>We start by assigning you a dedicated Consultant, supported by Project Management oversight to keep everything on track. After defining the scope, we allocate a set<strong> bundle of hours<\/strong> to complete the agreed work. These hours are used strategically throughout the project, with <strong>regular calls to review progress, clarify requirements, and ensure alignment<\/strong>. Once the work is complete, the project is formally signed off and closed.<\/p>\n<p>If any hours remain within the bundle, they can be used for additional pieces of work, offering extra value and flexibility within the same engagement.<\/p>\n<h3><strong>Examples of Additional Service Bundle Work<\/strong><\/h3>\n<p>Our clients have used Additional Service Bundles to deliver a wide range of impactful enhancements, such as:<\/p>\n<ul>\n<li>People Management Workflow<\/li>\n<li>Job Library and Skill Library creation<\/li>\n<li>Mobile App setup and optimisation<\/li>\n<li>Single Sign-On (SSO) enablement<\/li>\n<li>PDF Templates for automated document generation<\/li>\n<li>Competency Assessments and Enhanced Objectives<\/li>\n<li>Performance Reviews, Succession Planning, and Talent Plans<\/li>\n<li>Resource Needs and Benefits configuration<\/li>\n<li>Bonus, Absence, and Timesheets enhancements<\/li>\n<li>WX 2.0 features, including Org Chart Wishlist and Probation Management<\/li>\n<li>Microsoft 365 Integration<\/li>\n<li>Custom Ad-hoc Reports, Dashboards, and Workforce Experience (WX) Reporting<\/li>\n<\/ul>\n<p>Whether you\u2019re looking to fine-tune a feature or implement something entirely new, our bundles make it possible, efficiently and effectively.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2><strong>Why Partner with Tugela People?<\/strong><\/h2>\n<p>At Tugela People, we make system improvements feel easy.<\/p>\n<p>With over a decade of experience in Sage People, we understand what works. Whether you&#8217;re introducing a brand-new feature or making a significant change to how your system supports the business, we bring the insight, clarity, and confidence you need to get it done.<\/p>\n<p>Our clients value the way we demystify complexity, offer practical advice, and deliver exactly what\u2019s needed\u2014no more, no less. When your project is complete, you walk away with solutions built to last and the tools to support them.<\/p>\n<p>Additionally, ongoing support is always available through our Managed Services team, ensuring your system continues to perform smoothly long after going live.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Straightforward. Flexible. Effective. That\u2019s how we work, and why clients keep coming back.<\/strong><\/h3>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2>Help is at hand<\/h2>\n<p>For additional information or support in making changes or updates to your Sage People HR System, our Managed Services team will be happy to help. Please reach out to us at tel:\u00a0<a role=\"link\" href=\"tel:01908030360\">+44(0)1908 030360<\/a>\u00a0or email:\u00a0<a role=\"link\" href=\"mailto:info@tugelapeople.com\"><strong>info@tugelapeople.com<\/strong><\/a>.\u00a0Alternatively, complete the \u2018<a role=\"link\" href=\"https:\/\/tugelapeople.com\/contact-us\/make-an-enquiry\/\" data-trigger=\"popup\">Get in touch<\/a>\u2019 form,\u00a0and a member of our team will contact you directly.<\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3>Full details of our <a href=\"https:\/\/tugelapeople.com\/wp-content\/uploads\/Tugela-People_Project-Based-Solutions-for-Sage-People_V1-2025.pdf\">Additional Services support for Sage People<\/a> are contained in our brochure.<\/h3>\n<h4>Click on the image below to download a copy now.<\/h4>\n<p><a href=\"https:\/\/tugelapeople.com\/wp-content\/uploads\/Tugela-People_Project-Based-Solutions-for-Sage-People_V1-2025.pdf\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone \" src=\"https:\/\/tugelapeople.com\/wp-content\/uploads\/Brochure-covers-for-website-2-min.jpg\" width=\"359\" height=\"507\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Project-Based Solutions for Sage People Configuration At Tugela People, we recognise that HRIS enhancements come in various forms. Whether you\u2019re tackling a larger configuration project that needs careful management or&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":323,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"services":[],"offices":[],"class_list":["post-8869","page","type-page","status-publish","hentry","pagetype-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Additional Services - Tugela People<\/title>\n<meta name=\"description\" content=\"Project-Based Sage People configuration services tailored for complex or smaller system changes. Flexible &amp; expert-led. 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