Hypercare support provides consistent, post-implementation guidance while allowing for customisation to meet your organisation\u2019s specific needs. With structured options for ongoing consultancy and support beyond the Hypercare and handover stages, this approach aligns with Sage People\u2019s commitment to supporting customers throughout their entire journey.<\/p>\n
Hypercare Support That Makes a Difference<\/strong><\/h2>\nOur Hypercare packages are designed to guide you through the critical early stages after go-live. This is a key time for building user confidence, addressing any issues, and ensuring the system starts delivering results.\u00a0Through structured check-ins, responsive support, and expert guidance, we help you embed the system smoothly, giving your teams the confidence and clarity they need from the outset.<\/p>\n
Enhanced Support Service Packages<\/strong><\/h2>\n
\nAdopt \u00a0<\/strong><\/h3>\nDuration: 3 Months | Effort: 24\u201340 Hours<\/strong><\/span><\/p>\n\n- \n
\n- Bespoke Customer Success Support<\/li>\n
- Enablement & Adoption focus<\/li>\n
- Monthly Check-ins<\/li>\n
- Feedback on training provided & identification of skills gaps<\/li>\n
- Updates on any open issues<\/li>\n
- Provide feedback on areas for improvement<\/li>\n
- Suggestions for additional work or optimisation opportunities<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n\n- \n
\n- Ticket-based support<\/li>\n
- Access to our team of consultants<\/li>\n
- Guidance on system issues and queries<\/li>\n
- In-system training where needed<\/li>\n
- Best practice advice and top tips<\/li>\n
- Proven \u201cwhat not to do\u201d experience<\/li>\n
- Support with planning and prioritising \u2018Wish List\u2019 items<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\nElevate<\/strong><\/h3>\nDuration: 6 Months | Effort: 48\u201380 Hours<\/span><\/strong><\/p>\n\n- \n
\n- Tiered Packages: Bronze, Silver & Gold Packages:\n
\n- Bronze: 48\u201360 Hours<\/li>\n
- Silver: 60\u201370 Hours<\/li>\n
- Gold: 70\u201380 Hours<\/li>\n<\/ul>\n<\/li>\n
- Bespoke support tailored to your evolving needs<\/li>\n
- Future-proofing your system and processes<\/li>\n
- Bespoke check-ins based on your requirements<\/li>\n
- Proactive feedback on any common questions or problem areas that may need additional training sessions or support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\nIncludes all Adopt services, in addition to:<\/span><\/strong><\/p>\n\n- \n
\n- Named Dedicated Consultant<\/li>\n
- Mini Adoption Overview (Estimated 5 hours of focused consultancy)\n
\n- Review of HCM Adoption Overview<\/li>\n
- Confirm usage and any post-build tweaks<\/li>\n
- Provide recommendations based on expert knowledge<\/li>\n
- Prioritise possible future projects<\/li>\n<\/ul>\n<\/li>\n
- Tailored support approach to meet your needs<\/li>\n
- Continued Bespoke Customer Success Support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\nPayroll Perform Package<\/strong><\/h3>\nDuration: 3 Months | Effort: 36 Hours<\/em><\/strong><\/span><\/p>\n\n- \n
\n- Bespoke Customer Success Support \u2013 Payroll Focused<\/li>\n
- Monthly Check-ins<\/li>\n
- Feedback on training requirements & identified skill gaps<\/li>\n
- Feedback on training delivered<\/li>\n
- Updates on any open issues<\/li>\n
- Immediate support for urgent queries<\/li>\n
- Shadowing during payroll processes<\/li>\n
- Pre- and post-payroll support calls<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n\n- \n
\n- Access to our team of payroll experts<\/li>\n
- Best practice advice and top tips<\/li>\n
- Shadowing and training support<\/li>\n
- Focus on continuous improvement<\/li>\n
- Advice and support on streamlining payroll processes<\/li>\n
- Pre and post payroll calls for enhanced support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\n<\/h2>\nTrusted Support from Sage People Specialists<\/strong><\/h2>\nImplementing and managing Sage People can be complex, but with the right partner, it doesn\u2019t have to be. At Tugela People, we specialise in helping mid-sized organisations, particularly those experiencing high growth, get the most from their newly implemented Sage People system.<\/p>\n
Our certified consultants combine in-depth platform expertise with practical HR knowledge to ensure your solution is successfully embedded and continues to deliver value as your organisation evolves. We work closely with your team to align the system with your goals, your people, and your processes, providing the confidence and clarity you need to move forward.<\/p>\n
Ongoing Support That Evolves With You<\/strong><\/h2>\nAfter the Hypercare phase, we make it easy to maintain momentum through our Sage People Managed Services<\/strong><\/a>. These services are tailored to meet your evolving needs. Whether that\u2019s resolving day-to-day issues, offering strategic advice, or helping you plan and prioritise future enhancements.<\/p>\nYou\u2019ll gain access to a dedicated team of technical HRIS consultants with extensive knowledge of the Sage People platform. We work closely with you to understand your unique business requirements and tailor our support accordingly, ensuring your system continues to deliver efficiency, insight, and great employee experiences.<\/p>\n
Our flexible approach allows you to determine the level of support you need and how you utilise it. Whether you’re a small team without in-house IT resources or a growing organisation needing specialised expertise, we act as an extension of your internal team, offering scalable, cost-effective support that enables you to focus on what matters most.<\/p>\n
From improving system performance and reducing operational costs to enabling better decision-making and long-term scalability, our Managed Services are designed to maximise your Sage People investment and grow with your business.<\/p>\n
Ready to get more from your Sage People system?<\/strong><\/h2>\nLet\u2019s discuss how our Hypercare and Managed Services<\/a> can support your team, streamline your processes, and help you get the most\u00a0return on your HRIS investment.<\/p>\nContact us today<\/strong> to explore the right support package for your business. Call +44(0)1908 030360 or email\u00a0info@tugelapeople.com<\/strong><\/a>.\u00a0Alternatively, complete the \u2018Get in touch<\/a>\u2019 form,\u00a0and a member of our team will contact you directly.<\/p>\nFull details of our Extended Support for Sage People<\/a> are contained in our brochure.<\/h3>\n
\n
Adopt \u00a0<\/strong><\/h3>\nDuration: 3 Months | Effort: 24\u201340 Hours<\/strong><\/span><\/p>\n\n- \n
\n- Bespoke Customer Success Support<\/li>\n
- Enablement & Adoption focus<\/li>\n
- Monthly Check-ins<\/li>\n
- Feedback on training provided & identification of skills gaps<\/li>\n
- Updates on any open issues<\/li>\n
- Provide feedback on areas for improvement<\/li>\n
- Suggestions for additional work or optimisation opportunities<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n\n- \n
\n- Ticket-based support<\/li>\n
- Access to our team of consultants<\/li>\n
- Guidance on system issues and queries<\/li>\n
- In-system training where needed<\/li>\n
- Best practice advice and top tips<\/li>\n
- Proven \u201cwhat not to do\u201d experience<\/li>\n
- Support with planning and prioritising \u2018Wish List\u2019 items<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\nElevate<\/strong><\/h3>\nDuration: 6 Months | Effort: 48\u201380 Hours<\/span><\/strong><\/p>\n\n- \n
\n- Tiered Packages: Bronze, Silver & Gold Packages:\n
\n- Bronze: 48\u201360 Hours<\/li>\n
- Silver: 60\u201370 Hours<\/li>\n
- Gold: 70\u201380 Hours<\/li>\n<\/ul>\n<\/li>\n
- Bespoke support tailored to your evolving needs<\/li>\n
- Future-proofing your system and processes<\/li>\n
- Bespoke check-ins based on your requirements<\/li>\n
- Proactive feedback on any common questions or problem areas that may need additional training sessions or support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\nIncludes all Adopt services, in addition to:<\/span><\/strong><\/p>\n\n- \n
\n- Named Dedicated Consultant<\/li>\n
- Mini Adoption Overview (Estimated 5 hours of focused consultancy)\n
\n- Review of HCM Adoption Overview<\/li>\n
- Confirm usage and any post-build tweaks<\/li>\n
- Provide recommendations based on expert knowledge<\/li>\n
- Prioritise possible future projects<\/li>\n<\/ul>\n<\/li>\n
- Tailored support approach to meet your needs<\/li>\n
- Continued Bespoke Customer Success Support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\nPayroll Perform Package<\/strong><\/h3>\nDuration: 3 Months | Effort: 36 Hours<\/em><\/strong><\/span><\/p>\n\n- \n
\n- Bespoke Customer Success Support \u2013 Payroll Focused<\/li>\n
- Monthly Check-ins<\/li>\n
- Feedback on training requirements & identified skill gaps<\/li>\n
- Feedback on training delivered<\/li>\n
- Updates on any open issues<\/li>\n
- Immediate support for urgent queries<\/li>\n
- Shadowing during payroll processes<\/li>\n
- Pre- and post-payroll support calls<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n\n- \n
\n- Access to our team of payroll experts<\/li>\n
- Best practice advice and top tips<\/li>\n
- Shadowing and training support<\/li>\n
- Focus on continuous improvement<\/li>\n
- Advice and support on streamlining payroll processes<\/li>\n
- Pre and post payroll calls for enhanced support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\n<\/h2>\nTrusted Support from Sage People Specialists<\/strong><\/h2>\nImplementing and managing Sage People can be complex, but with the right partner, it doesn\u2019t have to be. At Tugela People, we specialise in helping mid-sized organisations, particularly those experiencing high growth, get the most from their newly implemented Sage People system.<\/p>\n
Our certified consultants combine in-depth platform expertise with practical HR knowledge to ensure your solution is successfully embedded and continues to deliver value as your organisation evolves. We work closely with your team to align the system with your goals, your people, and your processes, providing the confidence and clarity you need to move forward.<\/p>\n
Ongoing Support That Evolves With You<\/strong><\/h2>\nAfter the Hypercare phase, we make it easy to maintain momentum through our Sage People Managed Services<\/strong><\/a>. These services are tailored to meet your evolving needs. Whether that\u2019s resolving day-to-day issues, offering strategic advice, or helping you plan and prioritise future enhancements.<\/p>\nYou\u2019ll gain access to a dedicated team of technical HRIS consultants with extensive knowledge of the Sage People platform. We work closely with you to understand your unique business requirements and tailor our support accordingly, ensuring your system continues to deliver efficiency, insight, and great employee experiences.<\/p>\n
Our flexible approach allows you to determine the level of support you need and how you utilise it. Whether you’re a small team without in-house IT resources or a growing organisation needing specialised expertise, we act as an extension of your internal team, offering scalable, cost-effective support that enables you to focus on what matters most.<\/p>\n
From improving system performance and reducing operational costs to enabling better decision-making and long-term scalability, our Managed Services are designed to maximise your Sage People investment and grow with your business.<\/p>\n
Ready to get more from your Sage People system?<\/strong><\/h2>\nLet\u2019s discuss how our Hypercare and Managed Services<\/a> can support your team, streamline your processes, and help you get the most\u00a0return on your HRIS investment.<\/p>\nContact us today<\/strong> to explore the right support package for your business. Call +44(0)1908 030360 or email\u00a0info@tugelapeople.com<\/strong><\/a>.\u00a0Alternatively, complete the \u2018Get in touch<\/a>\u2019 form,\u00a0and a member of our team will contact you directly.<\/p>\nFull details of our Extended Support for Sage People<\/a> are contained in our brochure.<\/h3>\n
- \n
- \n
- \n
- Bespoke Customer Success Support<\/li>\n
- Enablement & Adoption focus<\/li>\n
- Monthly Check-ins<\/li>\n
- Feedback on training provided & identification of skills gaps<\/li>\n
- Updates on any open issues<\/li>\n
- Provide feedback on areas for improvement<\/li>\n
- Suggestions for additional work or optimisation opportunities<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n
- \n
- \n
- \n
- Ticket-based support<\/li>\n
- Access to our team of consultants<\/li>\n
- Guidance on system issues and queries<\/li>\n
- In-system training where needed<\/li>\n
- Best practice advice and top tips<\/li>\n
- Proven \u201cwhat not to do\u201d experience<\/li>\n
- Support with planning and prioritising \u2018Wish List\u2019 items<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\nElevate<\/strong><\/h3>\n
Duration: 6 Months | Effort: 48\u201380 Hours<\/span><\/strong><\/p>\n
- \n
- \n
- \n
- Tiered Packages: Bronze, Silver & Gold Packages:\n
- \n
- Bronze: 48\u201360 Hours<\/li>\n
- Silver: 60\u201370 Hours<\/li>\n
- Gold: 70\u201380 Hours<\/li>\n<\/ul>\n<\/li>\n
- Bespoke support tailored to your evolving needs<\/li>\n
- Future-proofing your system and processes<\/li>\n
- Bespoke check-ins based on your requirements<\/li>\n
- Proactive feedback on any common questions or problem areas that may need additional training sessions or support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n
Includes all Adopt services, in addition to:<\/span><\/strong><\/p>\n
- \n
- \n
- \n
- Named Dedicated Consultant<\/li>\n
- Mini Adoption Overview (Estimated 5 hours of focused consultancy)\n
- \n
- Review of HCM Adoption Overview<\/li>\n
- Confirm usage and any post-build tweaks<\/li>\n
- Provide recommendations based on expert knowledge<\/li>\n
- Prioritise possible future projects<\/li>\n<\/ul>\n<\/li>\n
- Tailored support approach to meet your needs<\/li>\n
- Continued Bespoke Customer Success Support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\nPayroll Perform Package<\/strong><\/h3>\n
Duration: 3 Months | Effort: 36 Hours<\/em><\/strong><\/span><\/p>\n
- \n
- \n
- \n
- Bespoke Customer Success Support \u2013 Payroll Focused<\/li>\n
- Monthly Check-ins<\/li>\n
- Feedback on training requirements & identified skill gaps<\/li>\n
- Feedback on training delivered<\/li>\n
- Updates on any open issues<\/li>\n
- Immediate support for urgent queries<\/li>\n
- Shadowing during payroll processes<\/li>\n
- Pre- and post-payroll support calls<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
What\u2019s Included:<\/strong><\/h4>\n
- \n
- \n
- \n
- Access to our team of payroll experts<\/li>\n
- Best practice advice and top tips<\/li>\n
- Shadowing and training support<\/li>\n
- Focus on continuous improvement<\/li>\n
- Advice and support on streamlining payroll processes<\/li>\n
- Pre and post payroll calls for enhanced support<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
\n<\/h2>\n
Trusted Support from Sage People Specialists<\/strong><\/h2>\n
Implementing and managing Sage People can be complex, but with the right partner, it doesn\u2019t have to be. At Tugela People, we specialise in helping mid-sized organisations, particularly those experiencing high growth, get the most from their newly implemented Sage People system.<\/p>\n
Our certified consultants combine in-depth platform expertise with practical HR knowledge to ensure your solution is successfully embedded and continues to deliver value as your organisation evolves. We work closely with your team to align the system with your goals, your people, and your processes, providing the confidence and clarity you need to move forward.<\/p>\n
Ongoing Support That Evolves With You<\/strong><\/h2>\n
After the Hypercare phase, we make it easy to maintain momentum through our Sage People Managed Services<\/strong><\/a>. These services are tailored to meet your evolving needs. Whether that\u2019s resolving day-to-day issues, offering strategic advice, or helping you plan and prioritise future enhancements.<\/p>\n
You\u2019ll gain access to a dedicated team of technical HRIS consultants with extensive knowledge of the Sage People platform. We work closely with you to understand your unique business requirements and tailor our support accordingly, ensuring your system continues to deliver efficiency, insight, and great employee experiences.<\/p>\n
Our flexible approach allows you to determine the level of support you need and how you utilise it. Whether you’re a small team without in-house IT resources or a growing organisation needing specialised expertise, we act as an extension of your internal team, offering scalable, cost-effective support that enables you to focus on what matters most.<\/p>\n
From improving system performance and reducing operational costs to enabling better decision-making and long-term scalability, our Managed Services are designed to maximise your Sage People investment and grow with your business.<\/p>\n
Ready to get more from your Sage People system?<\/strong><\/h2>\n
Let\u2019s discuss how our Hypercare and Managed Services<\/a> can support your team, streamline your processes, and help you get the most\u00a0return on your HRIS investment.<\/p>\n
Contact us today<\/strong> to explore the right support package for your business. Call +44(0)1908 030360 or email\u00a0info@tugelapeople.com<\/strong><\/a>.\u00a0Alternatively, complete the \u2018Get in touch<\/a>\u2019 form,\u00a0and a member of our team will contact you directly.<\/p>\n
Full details of our Extended Support for Sage People<\/a> are contained in our brochure.<\/h3>\n
- \n
- \n
- \n
- Tiered Packages: Bronze, Silver & Gold Packages:\n
- \n
- \n
![](\"https:\/\/tugelapeople.com\/wp-content\/uploads\/Extended-Support-Brochure-cover-image.jpg\")
<\/a><\/p>\n