A successful apprenticeship

August 2020 marked the end of a fantastic milestone for Tugela People, and specifically for Zoe Van Lokven, a member of the Managed Services team.

In December 2018 Tugela People had the opportunity to support a client post-implementation with their Sage People system, which is where the Managed Services journey began. Throughout 2019 we found there was an increasing demand for Managed Services and the function experienced a period of growth.

It had always been an aspiration of the company to contribute in a demonstrable way to the local economy. This presented us with an excellent opportunity to reach out to local talent and help boost youth employment in the area.

In February 2019, Zoe decided to take the plunge and try something new in her career after working in a retail role for 10 years. Zoe applied and was successfully awarded the role of HRIS Business Analyst at Tugela People. She embarked on her journey via MK College studying Business Administration, which she has recently completed with distinction.

Our aim was to break the notion that apprentices make the tea and file papers and Zoe rose to the challenge. In her 18 months with us, she has:

  • Become the first line support for 10+ clients, helping them with their Sage People queries, troubleshooting, enhancements, coaching and ongoing support.
  • Developed a feedback process to support quarterly client calls.
  • Started to lead on Managed Services kick off calls.
  • Supported internal colleagues with their Sage People queries.
  • Been empowered to make decisions and genuinely feel that her opinion is valued.

We’ve seen first-hand the positive impact that an apprentice has had, not only to the long-term goals of the business but in building a successful career. For us this is not just an apprenticeship, it’s the opportunity to support entry-level talent into the industry and the opportunity to shape Tugela People’s future workforce through apprenticeships.

Zoe has subsequently been offered and accepted a full-time role as a HRIS Business Analyst for Tugela People, continuing to work as part of the Managed Services team.

A big congratulations to Zoe. The Tugela team wish you continued success in your role.

To learn more about our Managed Services click here

Our Professional Services team has expanded

With growing demand for our implementation, project management and training services, we have expanded our team. We are pleased to be able to confirm the following appointments:

Dawn Whitehead – Professional Services Manager

Dawn Whitehead - Tugela People Professional Services Manager - Read more:

Dawn joined the team at the end of June as our Professional Services Manager, and is responsible for the implementation team that cover all our solution offerings. These currently include Sage People, Moorepay and e-learning Services (TalentLMS, efront and talentcards).

In her role, Dawn leads the Implementation Consultants, Project Managers, Trainers and Associates; overseeing pre- & post-sales service activities including scoping, implementation, quality assurance, User Acceptance Testing, customisation, integrations, ongoing support (account management), client engagement and training.

Dawn is also responsible for driving service quality, promoting the range of services we offer globally and managing our key supplier relationships.

Her significant industry experience, having work for Sage for over 7 years as a trainer, project manager and as a professional services manager stands her in good stead. Most recently Dawn has worked at Unit 4 for just under two years managing a large team of HR and Finance consultants.

Kevin Hume – Senior HRIS Consultant

Kevin Hulme - Tugela People,  Senior HRIS Consultant- Read more:

Kevin re-joined Tugela People at the beginning of September, as a Senior HRIS Consultant.

Kevin is a familiar face to all that have partnered with us over the years, having previously headed up our Professional Services team. After a few months away from Tugela People, we are very pleased to be able to welcome Kevin back to the team.

Having spent the last 16 years working with HR and Payroll software as a customer, project manager, product manager, and in professional services, Kevin has returned to an implementation consultant role. With 3 years’ experience of Sage People implementations, Kevin is expecting to hit the ground running.

Sabrina Millard – Account Manager

Sabrina Millard – Tugela People Account Manager. Read More:

Sabrina joined Tugela People in mid-October as our Professional Services Account Manager, being our first contact with prospective clients and the main point of contact for our current customers.

Sabrina brings with her over fifteen years’ experience specialising in Payroll and HR. Sabrina’s expertise includes: system implementations, budget negotiations, project management and building strong client relationships. In her last role at Sage People, Sabrina was responsible for understanding prospective clients needs and drafting suitable implementations proposals that meet their needs and budgets.

We are delighted to welcome Sabrina to the team.

If you would like to know more about the services we offer for implementation, project management and training for Sage People, click here