Take advantage of the opportunity to up skill your HR Teams on Sage People

With the rise in remote working due to Corona Virus, many HR departments are finding themselves with increased capacity. This is the ideal opportunity for you to enhance your HR Team’s knowledge in the features and strengths of Sage People.

Additionally if new capabilities or upgrades are required to support your pool of remote employees, your HR resources will require training and support to implement these and to take advantage of those system enhancements.

As a preferred partner and accredited Sage People trainer we have been offering bespoke Sage People training services to global mid-range organisations since 2012.  

We pride ourselves in ensuring your team is self-sufficient in making changes and delivering new functionality, thus reducing the total cost of ownership to ensure that you maximise your return on your Sage People investment.

We are able to provide both individual and team training sessions on any aspect of Sage People. We also offer a combination upgrade/ training package, where we will manage the upgrade on your behalf. 

All training is provided remotely, overcoming the challenge in avoiding face-to-face meetings and accessing employees whom are home based due the current climate.

Ensure that your Sage People is up-to-date and providing you with all the support you require

With the uncertainty that the Corona virus has created, along with the need for more remote working, ensuring that your HR department is running optimally and able to support your colleagues efficiently and effectively is essential.

Your HRIS is fundamental to all of this.

Our popular Sage People health check is a useful way to ensure you are getting the most from your system. We can highlight  any inefficiencies, recommend upgrades and additional functionalities aligned with your requirements, and also help to ensure that user adoption is enhanced.

The health check will be undertaken remotely, so there is no requirement for face-to-face interaction, nor will it impede your day-to-day operations.

As the first Sage People preferred partner in the UK we empower mid-sized organisations to get the most from their Sage People technology investment so they can enjoy efficient people processes, workforce visibility and a great employee experience.

Contact us now to book your system health check

Managed Services department committed to providing continued HRIS admin support

Our Managed Services department is committed to providing continued HRIS admin support for Sage People during the Coronavirus crisis.

As the Coronavirus situation develops, we understand how much extra pressure is being exerted on the HR function, with colleagues required to work from home in addition to numerous new rules and requirements put in place to ensure limited exposure. 

The question that must be asked is whether your HR department is fully equipped and resourced to manage and support your increasing pool of remote workers?

Remote working has been on an upward trend in recent years, with a predicted 50% of employees working from home in 2020. However, the Coronavirus has accelerated the need for employees to work from home.

Maintaining collaborative communications and a positive culture is essential to ensuring that colleagues don’t feel isolated when working remotely.

With modern cloud-based HRIS, companies are now able to effect seamless homeworking  while ensuring that employees are kept up-to-date on any company announcements and feel supported. For example, through the use of Sage People’s “Internal Communications” capability.

Should your HR department be struggling with the increased demand from your employees, who are now home-based or lacking resource due to illness or self-isolation, then Tugela People can help by providing Sage People HRIS admin support and sharing some of this load.

Tugela People are an experienced HRIS consultancy who are experts in implementing and supporting Sage People. As the first Sage People Partner in the UK, we are authorized by Sage to provide a range of Sage People sales and support services across the globe. We have the international experience and expertise to help you harness the power of technology to better manage your people, so you get the most from your Sage People investment.

Tugela People celebrates their 8th anniversary

This month marks the 8th anniversary of our company inception. It has been a challenging and rewarding 8 years, and we are proud of the important milestones and successes the company has celebrated since our humble beginnings:

  • building a core team of 16 dedicated employees and associates, with extensive, international experience and foreign language capabilities within the HR profession.
  • creating a dynamic, caring team culture underpinned by a strong corporate social responsibility ethos.
  • developing robust partnerships with Sage People and other reputable software vendors, expanding our system offerings in order to gain more autonomy and provide our clients with best in-breed solutions.
  • establishing two new divisions – Project Management and Managed Services, in addition to gaining certification for providing training on Sage People.
  • being the first UK partner to be accredited to deliver Single Sign On (SSO) and Active Directory (AD) configuration for Sage People.
  • supporting an expanding global client base – we have just completed our 5th Australian implementation!

When working with companies we adopt a consultative partnership approach, using a proven methodology, to provide best-of breed HR systems that meet our client’s specific requirements.

The success that we have enjoyed since our inception is testament to our motto: “We are a safe pair of hands…small enough to care, big enough to deliver”. We simply could not have achieved this success without the ongoing dedication and support from our team, partners and clients. So, a warm thank you to all of you.

Thomas Schilling, Managing Director and Founder, says:
‘We’re proud of our reputation as the worldwide go-to partner for people-centric HR solutions enabling businesses to effectively engage and manage their workforce. Our strong international HR perspective, extensive people process knowledge, and HRIS technical expertise combine to provide a unique full-service support offering for mid-market organisations. Onwards and upwards!’

Sage People Lightning Update – Are you Ready?

Salesforce Lightning, first announced at the 2016 Sage Summit as the next stage of Sage’s strategic partnership with Salesforce, has launched.

What is Lightning Experience?

Salesforce Lightning UpdateLightning Experience is the next generation of the Salesforce platform that aims to deliver a new modern user interface and improved navigation.

In terms of Sage People, this means that the look and feel of the HR portal will automatically change from the Salesforce Classic to the Lightning Experience interface. There is no deadline to stop using Classic. You can toggle back to Classic at any time, but new features will only be available in Lightning – an incentive to get to grips with the new interface.

It’s worth noting that this update does not impact the self-service portal (WX). It only affects the HR portal so employees across the rest of your organisation won’t be affected.

Intuitive and user-friendly

At Tugela, we like the new look and feel, and navigation that this Sage People Lightning update brings to the HR Portal.

We love the fact the dashboards and reports are more intuitive and user-friendly. It is now easier to, not only drag and drop but also stack components on dashboards without having to align them precisely. This new feature gives users much more flexibility in how their dashboards look.

Are you ready for Lightning?

Sage People have various resources available to help users get ready for the change. As a starting point, they suggest:

–        Watch the recorded webinar introducing Lightning which includes a demo and Q&As

–         Take a look at their useful ‘Getting Started’ guide which shows the difference between the Classic and Lightning interface

–        Refresh your sandbox and take a look at the Lighting Experience

Like any change in an organisation, it does require some management to ensure it is embedded effectively.  Thomas Schilling, Managing Director at Tugela People, elaborates:

‘Communication is key to getting the most from the Lightning update and addressing any concerns your HR Portal users may have.

We’ve found, where needed, that individual training sessions for our Sage People Managed Services users beneficial. Thus ensuring that they are ready for the new and feel of the interface and also benefit from the new functionality and get more value overall from Sage People.’

So, if you would like to discuss any elements raised in the article, please do get in touch with us via our contact form or call +(44) 1908 030360.

Handy 2020 Sage People Checklist

With the New Year here, Jamie Wilkins, Principal Managed Services Consultant shares his handy end-of-year housekeeping tips to help you check that your Sage People system continues to run smoothly.

Sage People 2020 Checklist:

  1. If you use exchange rates and they need to be updated annually, so remember to update them.
  2. Check that Sage People licences for all leavers have been deactivated and review that there are enough licences available for your medium-term requirements.
  3. Remember to create absence adjustments for 2020 for those who have them.
  4. Check date ranges on scheduled reports to ensure they mirror the company financial year. But be aware that this feature is not available in Lightning and alternative scheduling approaches would need to be used.
  5. Remember to post your Festive and New Year messages on your Employee Self Service or better still schedule them to appear/disappear.
  6. For those using strategic objectives, remember to edit the strategic objectives picklist to align with the Company’s 2020 Corporate Objectives.
  7. Remember to check that Snapshot reporting is working and is scheduled to run in case you need headcount figures as at the end of the year.
  8. Check that public holidays (bank holidays) not set as “reoccurring” are correct for 2020 (and beyond if you have future years). Do note in 2020 the May Day Bank Holiday has been moved back four days to coincide with the 75th anniversary of VE Day.
  9. Check that Hold Absence Balances are set to run, as this is very useful for reporting.
  10. Those using the Resource Manager, remember your new Active Resource Plan for 2020 to track the budgeted and signed off New positions.
  11. Remember to check that Carry Over has been set up on your absence accrual patterns.
  12. Consider setting up and using Pulse surveys to capture feedback from employees for an end of year engagement check-in.
  13. Also, consider using WX Reports if you don’t already – they can give Managers insights into their team’s performance over the last year, including absence, objectives and recognition, and ensure they can effectively track performance over the year to come.
  14. Schedule any annual compliance notices to appear on the Employee Self-Service and track which employees have signed the agreement.
  15. Review new functionality in the Winter 20 release such as Conversations, People Groups, Time and HR Request enhancements, as well as new Hiring Manager Field Sets
  16. Lastly, are you ready for Lightning? The Salesforce Lightning experience is now scheduled for Sage People’s January 20 release and will offer a more intuitive and optimised user interface for your HR Portal, as well as system enhancements.

These elements can all be part of the Sage People Managed Services we offer to help clients get the most out of their system. Our Managed Service packages not only provide peace of mind knowing that you are optimising your Sage People investment, but you also benefit from industry best practice from an experienced partner.

We can support you by completing full system healthcheck/audits, or alternatively longer term support in the form of a partnership – we offer solutions that work best for you, your people and your processes thus freeing up HR resources to focus on core objectives.

Take a look at our popular Sage People Managed Services packages where we take away the hassle of making sure Sage People is running efficiently.

Call us on +44 (01908) 030360 to find out more.

Proud Sage Life Cycle Sponsor

Here at Tugela People, we are proud to be a corporate sponsor the forthcoming Sage Life Cycle, a three-day charity cycle to Paris organised by the Sage Foundation.

In addition, we are delighted to have one of the Tugela People team, Dave Morris, on the starting line on the 25th July. Dave, a Senior HRIS Consultant, will be embarking on this challenge of lifetime – over 100 miles a day only stopping for water. It has been likened to running a marathon a day for three days!

Apart from the personal, physical and mental challenge for Dave, he is also participating to raise money for his chosen charity. Dave explains:

‘I have chosen to support The British Heart Foundation. Two years ago, my Dad died from a heart attack at the age of 90. The remarkable part of this story is, this was my Dad’s fifth heart attack, the first being at the age of 60.

Without the research into heart disease, my Dad’s life would have been shortened by a considerable number of years.

Heart disease is still the greatest cause of death in the UK and there is still much more that can be done not only to save lives but also improve the quality of lives from those suffering from heart disease.’

If you would like to donate, visit Dave’s fundraising page  every penny you donate goes directly to the British Heart Foundation. Good luck Dave!

Sage People’s Triton release making Waves

The latest Triton release from Sage People, named after the Greek god who was a messenger of the sea, has certainly been making waves. It focuses on 7 ways that Sage People helps improve the user experience and enables HR managers to be more efficient.

Client feedback so far has been positive as they begin to upgrade elements relevant to their organisations. Elements changing include:

  • Payflow support for multiple bank accounts
  • Groups and teams pilot release
  • Time and attendance: enhancements to same day absences and to the absence calculator
  • Reward planning (Compensation Planning) beta release
  • US tax forms
  • Payroll pilot enhancements
  • Know Your People pilot release
  • SEO enhancements for talent acquisition
  • Employee API pilot release
  • Team member sharing speed and performance improvements
  • Telemetry roll out

Exciting times as Sage Business Cloud People on the Salesforce platform continues improve and enhance capabilities for people efficiencies, insights, collaboration and employee engagement. The release is part of their continued commitment to deliver a highly effective HR solution that meets the evolving people management needs.

To find out more about the upgrades see here

Or if you would like any support or help getting the most from your Sage People investment, please call us on 01908 030360 or contact us

Head of Client Implementations Appointed

We are extremely delighted to announce that Kevin Hume has been promoted to the newly created position of Head of Client Implementations, effective from the 13 June.

Kevin is now responsible for all Sage People implementations that Tugela is engaged to deliver. He and his team are charged with ensuring that all implementation projects are delivered on time, to budget and exceed client expectations.

Thomas Schilling, MD, says: ‘Congratulations to Kevin on his well-deserved promotion. Kevin is not only technically astute but also always willing to support colleagues and assist clients when needed. He’s willing to help and always goes out of his way to ensure that our high customer service standards are maintained.’

This new senior role is integral to our vision to be chosen as the worldwide go-to partner for people centric solutions and services so that business can effectively engage and manage their workforce

How to Fast Track your Sage People Implementation

As a Sage People preferred partner with over 110 Sage People implementation projects under our belt, we are often asked what is important to ensure a successful implementation. Here are six elements that we suggest are in place at the outset, to ensure that your Sage People implementation stays on the fast track.

1.)    Make sure your project has a quantifiable business case

2.)    Think about the end-to-end business process rather than just the software features

3.)    Ensure senior management buy-in

4.)    Identify sufficient time is made available for the project

5.)    Make sure your data is consistent and accurate

6.)    Focus on user adoption and training early on in the project

 

1.      Why a business case?

For many projects, the approval to proceed would not have been achieved if there wasn’t a clear business case with financial justification to support the investment.  However, in some cases projects are signed off with only high-level justification.

Having a clear quantifiable business case will ensure the project is focused on delivering value quickly to the areas that are most important.  It also provides a measurement for assessing whether the investment is delivering the return expected post go live.

 

2.      Why is an end-to-end business process important?

A new People system should deliver new ways of working involving a wider audience outside HR.   Going into a project with a view on how the process is going to work and who is likely to be involved at which stage, will make it easier to define the requirement.   It will also help to identify whether your business has any non-standard requirements or whether you could change your way of working to adapt to a standard process.

The HR business processes should all be aligned with each other e.g. recruitment and new starter activities.    If you don’t consider the end-to-end process at the outset parts maybe missed off, such as the on-boarding process.

 

3.      Why stakeholder buy in is so important?

Senior management may have signed off the expenditure but their buy in needs to go further. They need to be fully committed, leading by example and proactively getting their teams buy-in.

We find a useful way of engaging with the senior management team is thinking in terms of Heads, Hearts, and Hands.

  • Heads…  frequent, targeted communications to understand why the change is necessary.
  • Hearts… belief that this is the right thing to do for the business and themselves personally.
  • Hands…  leading by example.

The importance of senior stakeholder commitment cannot be overstated in terms of fast tracking your implementation.

 

4.      Why ensure sufficient resources are available?

It’s an obvious question but often the day job becomes more important than the project and a small delay could have a knock-on effect, creating additional cost and delays to the project.   It is important to understand what your responsibilities are on the project, when you will be expected to perform the task and whether there is any preparation beforehand.

If you have budget constraints, you may have chosen to have your own team deliver the project. In these instances, it’s important to make sure that your team have the time available to them for coaching sessions, otherwise they will not be trained sufficiently to carry out specific tasks. This could result in the system being set up incorrectly or result in unexpected errors during the testing phase. If you are taking this approach be very clear on what tasks are to be performed and the level of skill required. If your team is expected to deliver the system themselves and they aren’t given the necessary time to receive coaching and training your implementation could actually end up costing more than it would had you involved an implementation expert with years of experience who could provide your system efficiently and with the benefit of the experience of other customers and system best practice.

 

5.      Why is accurate data so important?

If your data is incorrect and inconsistent you will not be able to easily migrate it into your new system.   Your system will be set up with your business structure, policies and rules and if the data you have does not match those held in the system it will reject the data upload.  For example, if you have a department set up in the system and there are different variations on the department names, it will only accept the record which matches the department in the system.    Our recommendation is to start reviewing the data as early as you can as this activity can be quite a time-consuming activity.

 

6.      Why focus on user adoption and training at the outset?

As Nabil Al Zarouni said ‘If no one is using the solution, it is not a solution at all’ and we all know that change is difficult. So, we suggest at the outset prioritise both user adoption and training, rather than treating it as an add on.

It takes time for people to accept, and ultimately buy into new ways of doing things and by focusing on user adoption at the outset will help to ensure that stakeholders buy into the new system more quickly. Communicate early and often with your stakeholder groups.

Offer effective training that can provide users with hands-on learning using real data and scenarios (we prefer to use data that the users know, as it is easier for them to understand and internalise).  Then don’t stop there. Once users have used Sage People, provide follow up training to build on their knowledge as they will have different questions and issues to address.

To fast track your Sage People implementation project, and to ensure that you maximise your return on your Sage People investment, consider outsourcing to a partner who has an in-depth understanding of HR processes alongside the system’s capabilities and limitations.

An experienced implementation partner will not only bring Sage People system expertise to the project, but will add value by sharing their knowledge of HR best practice. They can also explain the various implications of configuration choices and provide guidance on getting the most from the system.

 

Outsource for less headaches and more support

Outsourcing to an implementation partner generally means less headaches and more support. Also, you can avoid the steep configuration learning curve, and instead focus on value adding process enhancements and championing user adoption.

They also bring instant credibility to the project and provide guidance to ensure that the common pitfalls are avoided so that the project stays on schedule and on budget.

 

Conclusion

If the the importance of these six elements are understood at the outset, you will be better able to ensure that your Sage People implementation stays on track.

To discuss any of the issues raised in this article or want help preparing for your implementation project, please call us on (01908) 030360 or contact us and we will be in touch.