Another Sage People Managed Service Contract Secured

We are pleased to report that the Sage People Managed Service offering we launched last year continues to grow with another contract signed.

This new, multinational leisure sector client needed a full-service offering to ensure that they were maximising their return on their Sage People investment. So, we created a comprehensive, bespoke retained Managed Service package to meet their multilingual requirements. They have over 6,000 employees in branches across Germany, Austria, Croatia, Gibraltar, Colombia and Malta.

New Sage People Managed Service RenataTo this end we are delighted to announce the appointment of Renata Tenorio Boesche, an experienced multilingual HRIS Technical Support Consultant. Renata  is exclusively dedicated to their account and is supporting not only their HR team, but all their end-users as they roll out the system across the business over the next few years.

To find out how we can help manage Sage People, please contact us online or call us on +(44) 1908 030360 today. And we will ensure that your organisation gets the benefit from an efficient, optimised Sage People system.

Proud Sage Life Cycle Sponsor

Here at Tugela People, we are proud to be a corporate sponsor the forthcoming Sage Life Cycle, a three-day charity cycle to Paris organised by the Sage Foundation.

In addition, we are delighted to have one of the Tugela People team, Dave Morris, on the starting line on the 25th July. Dave, a Senior HRIS Consultant, will be embarking on this challenge of lifetime – over 100 miles a day only stopping for water. It has been likened to running a marathon a day for three days!

Apart from the personal, physical and mental challenge for Dave, he is also participating to raise money for his chosen charity. Dave explains:

‘I have chosen to support The British Heart Foundation. Two years ago, my Dad died from a heart attack at the age of 90. The remarkable part of this story is, this was my Dad’s fifth heart attack, the first being at the age of 60.

Without the research into heart disease, my Dad’s life would have been shortened by a considerable number of years.

Heart disease is still the greatest cause of death in the UK and there is still much more that can be done not only to save lives but also improve the quality of lives from those suffering from heart disease.’

If you would like to donate, visit Dave’s fundraising page  every penny you donate goes directly to the British Heart Foundation. Good luck Dave!

Sage People’s Triton release making Waves

The latest Triton release from Sage People, named after the Greek god who was a messenger of the sea, has certainly been making waves. It focuses on 7 ways that Sage People helps improve the user experience and enables HR managers to be more efficient.

Client feedback so far has been positive as they begin to upgrade elements relevant to their organisations. Elements changing include:

  • Payflow support for multiple bank accounts
  • Groups and teams pilot release
  • Time and attendance: enhancements to same day absences and to the absence calculator
  • Reward planning (Compensation Planning) beta release
  • US tax forms
  • Payroll pilot enhancements
  • Know Your People pilot release
  • SEO enhancements for talent acquisition
  • Employee API pilot release
  • Team member sharing speed and performance improvements
  • Telemetry roll out

Exciting times as Sage Business Cloud People on the Salesforce platform continues improve and enhance capabilities for people efficiencies, insights, collaboration and employee engagement. The release is part of their continued commitment to deliver a highly effective HR solution that meets the evolving people management needs.

To find out more about the upgrades see here

Or if you would like any support or help getting the most from your Sage People investment, please call us on 01908 030360 or contact us

Head of Client Implementations Appointed

We are extremely delighted to announce that Kevin Hume has been promoted to the newly created position of Head of Client Implementations, effective from the 13 June.

Kevin is now responsible for all Sage People implementations that Tugela is engaged to deliver. He and his team are charged with ensuring that all implementation projects are delivered on time, to budget and exceed client expectations.

Thomas Schilling, MD, says: ‘Congratulations to Kevin on his well-deserved promotion. Kevin is not only technically astute but also always willing to support colleagues and assist clients when needed. He’s willing to help and always goes out of his way to ensure that our high customer service standards are maintained.’

This new senior role is integral to our vision to be chosen as the worldwide go-to partner for people centric solutions and services so that business can effectively engage and manage their workforce

How to Fast Track your Sage People Implementation

As a Sage People preferred partner with over 110 Sage People implementation projects under our belt, we are often asked what is important to ensure a successful implementation. Here are six elements that we suggest are in place at the outset, to ensure that your Sage People implementation stays on the fast track.

1.)    Make sure your project has a quantifiable business case

2.)    Think about the end-to-end business process rather than just the software features

3.)    Ensure senior management buy-in

4.)    Identify sufficient time is made available for the project

5.)    Make sure your data is consistent and accurate

6.)    Focus on user adoption and training early on in the project

 

1.      Why a business case?

For many projects, the approval to proceed would not have been achieved if there wasn’t a clear business case with financial justification to support the investment.  However, in some cases projects are signed off with only high-level justification.

Having a clear quantifiable business case will ensure the project is focused on delivering value quickly to the areas that are most important.  It also provides a measurement for assessing whether the investment is delivering the return expected post go live.

 

2.      Why is an end-to-end business process important?

A new People system should deliver new ways of working involving a wider audience outside HR.   Going into a project with a view on how the process is going to work and who is likely to be involved at which stage, will make it easier to define the requirement.   It will also help to identify whether your business has any non-standard requirements or whether you could change your way of working to adapt to a standard process.

The HR business processes should all be aligned with each other e.g. recruitment and new starter activities.    If you don’t consider the end-to-end process at the outset parts maybe missed off, such as the on-boarding process.

 

3.      Why stakeholder buy in is so important?

Senior management may have signed off the expenditure but their buy in needs to go further. They need to be fully committed, leading by example and proactively getting their teams buy-in.

We find a useful way of engaging with the senior management team is thinking in terms of Heads, Hearts, and Hands.

  • Heads…  frequent, targeted communications to understand why the change is necessary.
  • Hearts… belief that this is the right thing to do for the business and themselves personally.
  • Hands…  leading by example.

The importance of senior stakeholder commitment cannot be overstated in terms of fast tracking your implementation.

 

4.      Why ensure sufficient resources are available?

It’s an obvious question but often the day job becomes more important than the project and a small delay could have a knock-on effect, creating additional cost and delays to the project.   It is important to understand what your responsibilities are on the project, when you will be expected to perform the task and whether there is any preparation beforehand.

If you have budget constraints, you may have chosen to have your own team deliver the project. In these instances, it’s important to make sure that your team have the time available to them for coaching sessions, otherwise they will not be trained sufficiently to carry out specific tasks. This could result in the system being set up incorrectly or result in unexpected errors during the testing phase. If you are taking this approach be very clear on what tasks are to be performed and the level of skill required. If your team is expected to deliver the system themselves and they aren’t given the necessary time to receive coaching and training your implementation could actually end up costing more than it would had you involved an implementation expert with years of experience who could provide your system efficiently and with the benefit of the experience of other customers and system best practice.

 

5.      Why is accurate data so important?

If your data is incorrect and inconsistent you will not be able to easily migrate it into your new system.   Your system will be set up with your business structure, policies and rules and if the data you have does not match those held in the system it will reject the data upload.  For example, if you have a department set up in the system and there are different variations on the department names, it will only accept the record which matches the department in the system.    Our recommendation is to start reviewing the data as early as you can as this activity can be quite a time-consuming activity.

 

6.      Why focus on user adoption and training at the outset?

As Nabil Al Zarouni said ‘If no one is using the solution, it is not a solution at all’ and we all know that change is difficult. So, we suggest at the outset prioritise both user adoption and training, rather than treating it as an add on.

It takes time for people to accept, and ultimately buy into new ways of doing things and by focusing on user adoption at the outset will help to ensure that stakeholders buy into the new system more quickly. Communicate early and often with your stakeholder groups.

Offer effective training that can provide users with hands-on learning using real data and scenarios (we prefer to use data that the users know, as it is easier for them to understand and internalise).  Then don’t stop there. Once users have used Sage People, provide follow up training to build on their knowledge as they will have different questions and issues to address.

To fast track your Sage People implementation project, and to ensure that you maximise your return on your Sage People investment, consider outsourcing to a partner who has an in-depth understanding of HR processes alongside the system’s capabilities and limitations.

An experienced implementation partner will not only bring Sage People system expertise to the project, but will add value by sharing their knowledge of HR best practice. They can also explain the various implications of configuration choices and provide guidance on getting the most from the system.

 

Outsource for less headaches and more support

Outsourcing to an implementation partner generally means less headaches and more support. Also, you can avoid the steep configuration learning curve, and instead focus on value adding process enhancements and championing user adoption.

They also bring instant credibility to the project and provide guidance to ensure that the common pitfalls are avoided so that the project stays on schedule and on budget.

 

Conclusion

If the the importance of these six elements are understood at the outset, you will be better able to ensure that your Sage People implementation stays on track.

To discuss any of the issues raised in this article or want help preparing for your implementation project, please call us on (01908) 030360 or contact us and we will be in touch.

Sage People ‘How to’ Training Videos Launched

Last month we were delighted to unveil our new range of Sage People ‘How to’ training videos.  These short, free, practical demonstration videos take viewers through specific Sage People tasks like setting up WX reports or creating custom fields.

They were created by our talented Training Manager, Simon Jones, an ex Sage People trainer with vast experience of ever-evolving the platform. Simon has an in-depth understanding of common issues that users face and is able to clearly and succinctly help users address their knowledge gaps.

There are currently 10 videos in the series with more in the pipeline. They include:

1.     Absence accrual: How to amend carry over in Sage People

2.     How to create an emergency contact report in Sage People

3.     How to report team member requirements

4.     How to do an organisation transfer

5.     How to add time off in lieu (TOIL)

6.    How to delegate absence approvals to assistants

7.      How to increase or decrease holiday entitlement in Sage People

8.      How to perform a team member position change in Sage People

9.      How to create a WX report in Sage People

10.   How to create custom fields in Sage People

 

Longstanding Sage People Accredited Training Provider

As the longest standing preferred Sage People partner in the UK, we have been delivering bespoke Sage People training services to our clients since 2012 and earlier this year were in the first cohort to pass their newly rolled out training accreditation programme.

If you would like to find out more about our Sage People training services call us on 01908 030360 or contact us

Tugela People Celebrates 7th Anniversary

We are delighted to have celebrated our seventh anniversary last month. The past seven years have flown by for us and we are proud of where we are at, enjoying:

  • a robust Sage People partnership
  • an expanding international client base – we have just completed our 4th Australian implementation!
  • an expert team of 14 strong with 4 fabulous associates that speak Spanish, French, Hindi and German in addition to English
  •  a dynamic caring team culture underpinned by a strong corporate social responsibility ethos.

We could not have achieved this success without the ongoing dedication and support from our wonderful team, partners, and family. So, a heartfelt thank you to all of you.  Thomas Schilling, Managing Director and Founder, says:

‘We’re proud of our reputation as trusted global people consultancy. Our strong international HR perspective, extensive people process knowledge and HRIS technical expertise combine to provide full-service support for international mid-market organisations.

We are looking forward to the next exciting chapter in our business, as we grow Sage People Managed Services, Payroll and Training services – onwards and upwards!’

Sage People Partnership Building

We were delighted to welcome Wendy Newbold, Sage People’s Partner Relationship Manager to our Milton Keynes offices last week to meet the Tugela team, share experiences and discuss the exciting future of our partnership with Sage People.

We were also thrilled she was here to watch the unveiling of our spectacular new piece of wall art – a triptych of Tugela Falls – the world’s second highest waterfall spanning 947 meters, which can be found in the Drakensberg mountain range in South Africa.

Thomas Schilling, Managing Director, said: ‘As the longest standing Sage People Preferred Partner, we continually work to develop a productive relationship with Sage People through knowledge sharing events like these so that we can continue to WOW our clients.’

Another Sage People Training Accreditation Achieved

We are delighted to have achieved our second Sage People training accreditation last month.  This means we are now accredited by Sage People to delivery both the Reporting and Analytics Training course as well as the HCM Fundamentals Training course.

As the longest standing preferred Sage People partner in the UK, we have been delivering bespoke Sage People training services to our clients since 2012.  However, it is still nice to have our expertise formally recognised by Sage People with this newly rolled out training accreditation programme.

Well done to the team members involved. In particular our Training Manager, Simon Jones, who has been instrumental in the success of our Sage People training programme.  As an ex Sage People trainer Simon has vast experience delivering effective training.  He uniquely combines active learning within a structured theoretical framework that successfully engages learners.

 

Cost-effective, flexible Sage People training

We train both HR team members (so they can administer the system effectively which usually requires 2-3 intense training sessions) and end users (so they can use the interface to manage their profile which usually requires 1-2 sessions).  Courses include:

Did you know that these courses can be delivered on-site, online, or at a third-party training centre depending on your requirements?  And we offer both one-to-one training as well as group training sessions.

 

Sage People upgrade / training packages

Why not ask about our popular combination upgrade / training packages?  With these we manage the Sage People upgrade on your behalf, plus provide the necessary training to team members. This means no hassle for you and peace of mind knowing the new interface is set up in an optimised way so you benefit from the new functionality and user interface.

 

To discuss your training or upgrade requirements do call us on (01908) 030360 or get in touch via our contact form below.

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Handy 2019 Sage People Checklist

With the New Year nearly here, we’ve put together this handy checklist of Sage People end-of-year housekeeping tips to ensure you start 2019 with Sage People running smoothly.

Our 2019 Sage People Checklist:

  1. If you use exchange rates and they need to be updated annually, do remember to update them.
  2. Check that Sage People licences for all leavers have been deactivated and review that there are enough licences available for your medium-term requirements.
  3. Remember to create absence adjustments for 2019 for those who have them.
  4. Check date ranges on scheduled reports to ensure they mirror the company financial year.
  5. Remember to post your Christmas and New Year messages on your Employee Self Service or better still schedule them to appear/disappear.
  6. For those using strategic objectives, remember to edit the strategic objectives picklist to align with the companies 2019 Corporate Objectives.
  7. Remember to check that Snapshot reporting is working and is scheduled to run in case you need headcount figures as at the end of the year.
  8. Ensure that public holidays (bank holidays) that are not set as “reoccurring” are entered for 2019 (and beyond if you have future years).
  9. Remember to check that Hold Absence Balances has been set to run, as this is very useful for reporting.
  10. Those using the Resource Manager, remember your new Active Resource Plan for 2019 to track the budgeted and signed off New positions.
  11. Remember to check that Carry Over has been set up on your absence accrual patterns.
  12. Consider setting up and using Pulse surveys to capture feedback from employees for an end of year engagement check-in.
  13. Also consider using WX Reports if you don’t already, they can give Managers insights into their team’s performance over the last year, including absence, objectives and recognition, and ensure they can effectively track performance over the year to come.
  14. Finally, schedule any annual compliance notices to appear on the Employee Self Service and track which employees have signed the agreement.

Or alternatively check out our Sage People managed services packages where we take away the hassle of making sure Sage People is running efficiently. Call us on +44 (01908) 030360 to find out more.